Cable Company Contact Information
The City of Mesa administers two cable television license agreements with
cable companies, Cox and
CenturyLink on behalf of Mesa
residents. The licenses are non-exclusive agreements meaning that other
companies can provide cable services within the City of Mesa's jurisdiction
upon obtaining a license.
Mesa residents may also contact
Unresolved Cable Complaints
The Business Services Administration office provides consumer
assistance for citizens and businesses dealing with cable television matters
by helping to resolve complaints, enforcing customer service standards and
addressing other consumer-related license compliance issues.
Prior to calling the Unresolved Cable Complaint phone number, please contact the
cable service provider's Customer Service department to allow them to address your issue. Your service provider will
contact you within 48 hours to attempt to resolve your concern.
If the matter is not resolved to your satisfaction and you feel further
action by the cable service provider is required please call the City of Mesa, Unresolved Cable Complaint
number at 480-644-2684.
I have crews from a cable company digging in my front yard, are they allowed
to do this?
YES. The licensed cable operator in Mesa has a license agreement allowing the use of Public Utility Easements and Public Right of Ways
that adjoin your property, in a similar manner as other utility companies
that operate in the city. In all cases, the cable provider should have a
permit authorized by the City of Mesa, allowing them to conduct the work
they plan to perform.
Is the cable provider required to notify me of construction work they plan to
do at or around my home? YES, a door hanger should be placed on your door several days before any
planned construction occurs. The door hanger should provide a phone
number and identification of the cable operator working in your area.
Should personnel from the cable operator or their subcontractor need to
access a rear easement and nobody is home, then a door tag should be placed
on the door alerting someone coming home that activity is occurring or has
occurred on the property.
Subcontractors working for the cable operators have the same requirement to
notify you of any activity that may affect your residence
What are these cable boxes doing in my yard?
The "cable boxes" you see are called pedestals. Pedestals vary in
size, shape and color. The equipment enclosed in the pedestal serves
various purposes. The equipment inside is used to deliver services to
customers and/or boost the quality of the signal to homes in the area.
I want the cable pedestal(s) in my yard relocated, can I request this to be
The cable providers may be able to relocate a cable pedestal to another area
in the public utility easement of the same property. The cost of this
relocation can be quite expensive and this expense may be the responsibility
of the homeowner or resident.
A local cable provider has just completed work in my area. I would like to
know what responsibility the cable provider has to restore damages to my
property incurred because of their work. The cable provider or its subcontractors are required to restore any
property affected by their work to a condition comparable to how it was
I have had some difficulties with one of the cable providers and I would
like to register a formal complaint in the city records. How do I lodge a
complaint with the City of Mesa?
If you feel that no other options are open to you, please feel free to call
(480) 644-2684. The City of Mesa will make a record of your complaint and
try to mediate a resolution to your issues with the cable provider(s).
I would like to have cable television' in my home, but I am not sure who
services my neighborhood. Who should I call to identify services offered in
For the most up to date information, contact the local cable providers:
I have had a billing discrepancy with my cable provider. Who do I talk
to about resolving my problem? The City of Mesa requests that you contact your cable operator directly.
Cox at (623) 594-1000 and Century Link
Once you have felt that you have exhausted all possible avenues, call the
City of Mesa Cable Television Complaint number at (480) 644-2684. Please leave your
name, address, phone number and a brief description of the nature of your
unresolved complaint. If you have proper documentation of your account the
City may be able to assist in mediating a solution between you and your
Unresolved Cable Complaints