Short Term Disability

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Short Term Disability (STD) is voluntary insurance for City of Mesa full-time active employees only and is administered by The Hartford.  STD covers non-work related disabilities and pays 66 2/3% of an employee's base pay at the time of disability (after waiting period) for a maximum of six months.  Please be aware during the first six months of coverage, pre-existing conditions may not be covered under this plan.   Employee's can contact The Hartford to file a claim 7am to 7pm MST (except holidays).

Short Term Disability Contact Information:

STD Plan administered by:
Address:
Group Number:
Customer Service Number:
FAX:
The Hartford (Hartford Life and Accident Insurance Company)
PO BOX 14302, Lexington, KY 40512-4302
402870
1.800.549.6514
1.866.411.5613

 

 

 

 


How to Calculate Your Monthly Premium & Weekly Benefit

The monthly cost and weekly benefit amounts can be calculated by using the following formula:

STD


How to File a Claim

  1. Know when it's time to file your claim:  If you are scheduled to be out of work, such as an upcoming hospital stay, you will want to file your paperless-telephonic claim within 30 days of your last day worked.  If your absence is unscheduled, call as soon as possible.
  2. Have the following information ready:
     
    • Your address
      • Employer name (City of Mesa)
      • Policy number (402870)
      • Last day of active full-time work
      • Salary
      • Nature of your claim
      • Treating physician's name, address, phone and fax numbers
  3. Make the call:  Dial 1.800.549.6514 to file your telephonic claim with a Hartford Disability Customer Service Representative


Following Up On a Claim

The Hartford will contact your physician to request additional information.  If they don't receive a timely response from your physician's office, The Hartford may recommend that you contact your physician directly in order to expedite the request. Once your claim has been processed, you should call The Hartford directly with any questions you may have.  Note that if your disability needs to be extended past the initial approval date, it is your responsibility to contact The Hartford and let them know that your status may need to be extended.

FAQs

  • What is the Waiting Period for Short-Term Disability benefits and is it work or calendar days that are counted?
  • Can I use sick pay to cover my time during the waiting period?
  • Is my STD benefit payment taxable income?
More FAQs