Fraud & Ethics Hotline
With the establishment of the Fraud & Ethics Hotline, the
City of Mesa is taking a proactive stance against fraud.
The Hotline is an option for employees, contractors, and vendors
to report any illegal and/or unethical activity in connection
with City operations.
Why should I use the Hotline?
Integrity matters. Being honest and trustworthy in our
dealings with each other and with citizens makes our City a
better place to work and live. Every dollar lost to fraud
is a dollar that could have, and should have, been used to
provide services to citizens. Therefore, each of us has a
responsibility to report suspected fraud or other improper
activities, such as those listed below.
What types of things should I report?
You should speak up to report:
- Accounting irregularities
- Conflicts of interest
- Falsification of records
- Fraudulent insurance claims
- Improper loans to executives
- Release of proprietary information
- Retaliation against whistleblowers
- Safety and sanitation issues
- Theft of cash, equipment, supplies, services and even
- Unauthorized discounts
- Any other suspected fraudulent activity
Reporting an Issue
If you wish to report any issues or complaints to the
City that do not fall under the categories listed here for
the Hotline, please call or visit the
Who manages the Hotline?
The City has contracted with an independent company, The
Network, to operate the system.
When can I use the Hotline?
The Fraud & Ethics Hotline operates 24 hours a day, 7 days a
week, 365 days a year.
Can I remain anonymous?
Yes. You do not have to give your name and The Network does not
provide us with any other identifying information.
What happens when I use the Hotline?
If you call the Hotline, a trained interviewer will ask
questions to obtain facts that will enable the City to
investigate your complaint.
If you report via the Web site, you will complete and submit
a detailed form. The form is received by The Network, not
by the City.
If you choose to fax or e-mail a report, please be sure to
reference the City of Mesa. Please provide as much detail
as possible to help the City investigate the complaint.
Again, the form is received by The Network, not by the City.
You will be assigned a case number, which you will use to
reference your complaint if future communications with The
Network are necessary.
How does the City learn about my complaint?
The Network sends a written report, within 24 hours of receiving
the complaint, to the City Auditor's office.
What happens to my complaint?
The City Auditor staff will conduct a thorough analysis of your
report. If additional information is required, The Network will
be contacted to request further information from
you. When you make your initial report, you will be asked to
call back by a set date, to see if any further information was
requested. When sufficient information is available the case
will be investigated by audit staff or, under certain
circumstances, referred to the Mesa
Police Department. When the investigation is complete, we
provide a report to the City Manager, Deputy City Manager, and
Department Director. The report will include our findings
and recommendations for corrective action, if necessary.
Often, corrective action is taken in a way that may not be
readily apparent or communicated to other staff members.
Therefore, you should not assume that "no one did anything about
it" just because you haven't heard anything. If the activity
you reported continues after a reasonable time to investigate it
has passed, please contact The Network with your case number and
the new information. You may also contact the City Auditor
directly at any time, at the number below. We will protect
your confidentiality and anonymity to the extent permitted by law.
Who do I call for more information?
Contact the City Auditor's office at 644-3767.