Accessing the Claims and Health Information Portal (CHIP)

CHIP is an online tool that allows employees to view their health insurance benefits and claims (bills) anytime. 

Reset Password at 460-644-2299Information Available on CHIP:

  • Covered Members on your Plan(s) under age 18

  • Your spouse and dependents over age 18 will have their own Insured ID and password to their health information

  • Plan Benefit Summaries

  • Deductible Information

  • Claim (bill) History

  • Benefit-Related Links

  • Current Life Insurance Beneficaries and option to change Beneficiaries

 

Member Login Info

Insured members of the City of Mesa may login to CHIP using their Insured ID and password which is provided by the Benefits Office. This login information ensures your privacy, so it should not be shared.

 After three failed attempts at logon, the system will lock you out for 10 minutes and then you may retry. 

 

If you have forgotten your password and need it reset, call 480-644-2299, Monday - Thursday, 7 a.m. - 6 p.m. You will need to answer security questions in order to have your password reset. Also, for your security, passwords are not sent via email. Return to Member Login

 

Viewing Health/Dental Claim (Bill) Status

  • Click on Member Login.  
  • Input your Insured ID and password, and then read the website terms.
  • Click "I accept" if you agree to the terms of use of the website.
  • At the "Member Information" screen click "select" next to the name of the member whose claims you'd like to view.
  • From the navigation tree on the left click "Claim Status" and a list of claims processed will appear.
  • Select the desired claim.

 

Privacy and Security

The City of Mesa Employee Benefits Office handles your personal information securely and confidentially.  We limit access to health-related and personal information to only those people who need to know it in order to provide customer service and support.

City of Mesa Health Plan Privacy Notice.

 

 

Employee Benefits
20 E Main Street, Suite 600
Mesa, AZ 85201
Office hours:
Mon -Thurs 7am-6pm
(480) 644-2299 - Phone
(480) 644-4548 - Fax

Option 1: Medical Plan

Ameriben

-Verification & Coverage

-Claim Status

-Pre-certification

-Disease & Case Management

-Medical Appeals

-Request Medical/Prescription Card

Option 2: Prescription Plan

CVS Caremark

 -Prescription Coverage

-Authorizations

-Appeals

Option 3: Dental Plan

Delta Dental

-Verification & Coverage

-Claims

-Appeals

-Request Dental Card

Option 4: 2015 FSA

ConnectYourCare

-Claims

-FSA Balance

-Request FSA Card

-Appeals

Option 5: Eligibility - Active Employees 

-New Hires

-COBRA

-Qualifying Events

Option 6: Eligibility - Retired Employees

-Premium Information

-Qualifying Events

-COBRA

 Option 7: General Questions

Option 9: 2014 FSA- Benefits Office


E-mail (password resets cannot be done via email)

Forms

Federally Mandated Notices