Finding a Medical Provider
In Network Providers
- Go to the Blue Cross Blue Shield of
Arizona website at www.azblue.com/chsnetwork.
- On the next screen, a "Find a Doctor"
page will appear. Enter the Zip, City, State
and the Provider's name, specialty, facility, or keyword in
the required fields and click on search.
Blue Cross has discontinued printing
Provider Directories, so please use BCBS website to locate
providers. Blue Cross makes monthly updates to the site.
Blue Cross Blue Shield Blue
(For Out-of-State Residents Enrolled in
BCBS Blue Only)
We recommend calling BCBS Blue for
providers in your area at 1 (866) 288-5788, or by visiting their
- Go to http://provider.bcbs.com/
- On the next screen, enter the alpha
prefix "MDK" in the member ID section.
If you have questions or problems with
finding a provider, please contact Benefits at (480) 644-2299 or
call BCBS Blue at 1 (866) 288-5788.
For BCBS Blue National members
When you are back in Arizona and need
medical care, please use your same BCBS Blue provider network.
Tips for using the BCBS Blue network
- If another insurance acts as primary
(i.e., Medicare), and City of Mesa is secondary, use of a
BCBS Blue provider is not required when services
rendered are covered by your primary insurer. The primary
carrier may not always cover services that the City of Mesa
plans would pay. For example, Medicare does not cover
physical therapy (heat packs, ultrasounds, etc.) rendered by
a chiropractor. For these services to be considered at the
in-network benefit, a BCBS Blue chiropractor would be
- When you arrive for your appointment,
present your BCBS Blue card to the provider. If you did not
receive a card, please contact the Employee Benefits Office
at (480) 644-2299 or via email at firstname.lastname@example.org.
- When your provider sends in a claim,
it must be sent to the BCBS Blue address on the card - not to
the City. BCBS Blue will process the claims and the
Explanation of Benefits (EOB) will come directly from BCBS
- Providers should call BCBS Blue to
Please remember: If you are having a surgical procedure or
hospitalization, or if you are admitted to the hospital on an
emergency basis, these services MUST be pre-certified by Arizona
Foundation for Medical Care at 1 (800) 624-4277.
Main Street, Ste 600
Mesa, AZ 85201
Open Mon -Thurs 7am-6pm
(480) 644-2299 - Phone
(480) 644-4548 - Fax
Option 3: Claim Status
E-mail (password resets cannot be done via email)
Federally Mandated Notices