Health ID Cards

Medical Cards

In-State Arizona Members

City plan members' ID cards act as both a health insurance and drug benefit card. Most of the essential information is on the front of the card, but organized effectively in a side-by-side approach.

The left side of the card contains prescription drug ID information to process prescription orders. Members have a prescription drug ID number. It is your standard 5-digit medical plan ID number preceded by the letters RX and two zeros (e.g. RX0012345).

The right side of the card has the City of Mesa medical plan information. This includes your Medical ID # which is your standard 5-digit employee ID number followed by MES.

The back of the card contains contact information for prescription drug and medical eligibility/benefit verification, nurse line, medical management, precertification, EAP, and medical claims address information.

Please ask for a replacement card or new prescription card since our medical information is added on specially for the City of Mesa. Replacement or additional cards may be requested by calling Ameriben at 1-855-258-6467 or online at

BCBS Blue Cards (out-of-state plan)

Out-of-State Medical Plan members will have a two card process rather than a combined card process. Blue Cross Blue Shield (BCBSAZ) will deliver a traditional medical plan card. CVS Caremark will also deliver a traditional prescription drug card. Both of the cards for out-of-state members will have a 9- digit ID number, generated by Blue Cross Blue Shield. The medical identification card will also have a 3 digit alpha code MDK preceding the 9-digit number (e.g. MDK850000000).

The front of the prescription drug card has your 9- digit prescription ID number.

The back of the prescription drug card has the prescription drug contact information.

Replacement medical cards for out-of-state BCBS Blue members may be requested by contacting the AZ Blue Network at 1-866-288-5788 or online at

Replacement prescription cards may be requested by calling CVS Caremark at 1-855- 264-5048 or

Dental Cards

If you need a dental card, please contact Delta Dental at 602-588-3981 or visit their website at

Vision Cards

Vision cards are not issued by VSP (Vision Service Plan).  To view your benefits, please log in to VSP* to view your member benefits.

*When logging in as a member on, your member ID is made up of 4 leading zeros followed by your 5-digit employee ID (ex. 000012345)




Employee Benefits
20 E Main Street, Suite 600
Mesa, AZ 85201
Office hours:
Mon -Thurs 7am-6pm
(480) 644-2299 - Phone
(480) 644-4548 - Fax

Option 1: Medical Plan


-Verification & Coverage

-Claim Status


-Disease & Case Management

-Medical Appeals

-Request Medical/Prescription Card

Option 2: Prescription Plan

CVS Caremark

 -Prescription Coverage



Option 3: Dental Plan

Delta Dental

-Verification & Coverage



-Request Dental Card

Option 4: 2015 FSA



-FSA Balance

-Request FSA Card


Option 5: Eligibility - Active Employees 

-New Hires


-Qualifying Events

Option 6: Eligibility - Retired Employees

-Premium Information

-Qualifying Events


 Option 7: General Questions

Option 9: 2014 FSA- Benefits Office

E-mail (password resets cannot be done via email)


Federally Mandated Notices