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Know before you go on Saturday, February 24! Check out the Sprouts Mesa-Phx Marathon interactive road closure map at www.mesaphxmarathon.com under Race Week > Traffic Detour Map

For General and Rate-Related Questions:

Customer Service

Locations:

Municipal Building

55 N. Center St

Mesa, AZ 85201

East Mesa Service Center

6935 E. Decatur St. 

Mesa, AZ 85207


Contact Information

480-644-2221

1-866-406-9659

Toll Free outside local calling areas only

Custserv.info@mesaaz.gov

(Please do not sent sensitive information such as credit card or social security numbers)

Utility Rates

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Each utility is operated as a separate business center. As such, rate schedules are adjusted annually in a manner consistent with costs of capital, as well as the fixed and variable costs of operation and maintenance within each utility.

Reserve balances are combined in the Enterprise Fund and are managed to maintain a targeted ending reserve balance of at least 8-10% of the following year’s estimated expenditures throughout the forecast period. The reserve balance allows for the smoothing of rate adjustments. This smoothing avoids large rate increases and minimizes the impact to customers in any single year.

  

FY 2016-17 Average Homeowner's Annual Cost Comparison

(click on the graph below to view the entire report)

CROP Homeowner's Chart

Announcements

May 22, 2017- the Mesa City Council adopted the proposed adjustments to utility rates or rate components, fees, and/or service changes for electric, natural gas, solid waste, wastewater, and water, as well as the utility service fees.

(Click on the name of the utility to view the Council report, ordinance, and resolution)

 

Utility Rate Book

Click here for the FY 2017/18 Utility Rate Book [PDF]

 (effective 7/1/17)

(Click each image for more information about utility-specific rates and services)

 

            

   Electricity Natural Gas Solid Waste Water   Wastewater

ELECTRIC UTILITY

Rates for electric service are comprised of three major components: System Service Charge with a flat monthly rate, Energy Usage Charge based on units of consumption, and the Electric Energy Cost Adjustment Factor (EECAF) which passes the cost of the purchase of the electric commodity to the customer.

Residential Rates
Increase Residential System Service Charge $1.25, from $9.50 to $10.75, 13.1%

NATURAL GAS UTILITY

Rates for natural gas service are comprised of three components: System Service Charge with a flat monthly rate, Usage Charge based on units of consumption, and the Purchased Natural Gas Cost Adjustment Factor (PNGCAF) which passes the cost of the purchase of the natural gas commodity to the customer. Those customers that reside in the Magma service area also have a Magma adjustment factor rate component. The adjustment factor benchmarks the City’s rates to the rates of Southwest Gas to ensure market equity.

All Natural Gas Customer Rates
System Service Charge – summer: increase $0.75 System Service Charge – winter: increase $0.75

SOLID WASTE UTILITY

Solid waste services are charged flat monthly rates for the various services provided.
Residential Rates
Increasing all residential rates 3.5%
90-gallon Black Barrel: increase of $0.97 per month, from $27.79 to $28.76
60-gallon Black Barrel: increase of $0.87 per month, from $24.81 to $25.68
Additional Black Barrel: increase of $0.46 per month, from $13.12 to $13.58
Green Barrel Service: increase of $0.23 per month, from $6.56 to $6.79

Bulk Item and Appliance Collections
Increasing bulk item and appliance pick-up rates by 3.5%
Bulk Item Service: increase of $0.76 per load, from $21.83 to $22.59.
Appliance Pick-Up: increase of $0.63 per appliance, from $18.00 to $18.63.
“Not Out” Fee for both Bulk Item and Appliance: increase of $0.39, from $11.17 per occurrence to $11.56 per occurrence.

Commercial Front-Load
Increasing the multi-day factor, multi-bin factor and out-of-zone fees.
Increase in-zone multi-day factor from a multiplier of 0.78 to 0.79
Increase out-of-zone fee by $1.00 from $11.00 to $12.00
Increase 6-yard Multi-Bin Factor from a multiplier of 0.600 to 0.628
Increase 8-yard Multi-Bin Factor from a multiplier of 0.610 to 0.640

Commercial Front-Load Recycling
Increasing the base rate, multi-day factor and multi-bin factor for commercial cardboard customers.
Increase base rate for cardboard by 20% from $20.00 to $24.00
Increase multi-day factor for cardboard from a multiplier of 0.78 to 0.79
Increase multi-bin factor cardboard from a multiplier of 0.618 to 0.628
Increase base rate for commingled by 40% from $20.00 to $28.00
Increase multi-day factor for commingled from a multiplier of 0.78 to 1.00
Increase multi-bin factor commingled from a multiplier of 0.618 to 1.00

Commercial Roll-Off
Increasing the Commercial Roll-Off Green Waste per ton fee by 4.9%
Increase per ton fee of uncontaminated green waste from $22.69 to $23.80

WATER UTILITY

Rates for water service are comprised of two components: Service Charge, with a flat monthly rate based on the water meter size and usage charge, based on units of water consumption.

All Water Customer Rates
Across most customer classes, increasing the water service and usage charges 3.5%. The only exceptions being 6.5% and 9.5% increases to tiers three and four, respectively, of the residential water usage charge, and a no increase (for both the service and usage charges) to the Interdepartmental (Large Turf) water rates.

WASTEWATER UTILITY

Rates for residential wastewater service are comprised of two components: Service Charge with a flat monthly rate, and Usage Charge based on wastewater demand volume. Wastewater volume is calculated for each customer based on 90% of the average monthly water use for the three lowest water usage months from December through March (also known as the “winter water monthly average”).
This approximates indoor household usage and the resulting demand on the wastewater system. A City-wide winter water monthly average is used for new customers until an individual customer average can be determined.

All Wastewater Customer Rates
Across most customer classes, increasing the wastewater service and usage charges 4%.

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