My Utility Account

The City of Mesa will be performing required maintenance on the City's computer networks beginning Saturday, 10/25 at 10pm until 9am Sunday, 10/26/14.  During the scheduled window utility bill pay options will be unavailable (My Utility Account web site and pay-by-phone).  Thank you for your patience.

eBILL / ePAY Incentive Program

Sign up for paperless billing.  Go green!

Paying your Mesa utility bill online through the City of Mesa website is the fastest way for a payment to post to your account.  Payments made directly to a 3rd party, such as your bank or credit union, will delay the payment reaching us.

My Utility Account provides online access at your convenience.  You can view timely financial and consumption information and take advantage of the following services:

  • Pay Your Utility Bill          
  • Register here if you are a first time visitor to My Utility Account
    • Pay your utility bill with a credit card or bank draft - one-time or recurring
    • View your utility bill, current balance and due date 
    • Access your billing history, payments, and charges
    • Update or add your phone number and/or e-mail address
    • View historical consumption data
    • New!  E-notification: Change your billing notification (receive your bill electronically!)  More information...
  • Submit online requests such as: 
    • SurePay enrollment form
    • Cancel or add additional utility service
    • Change your utility billing mailing address
    • Solid Waste requests
    • Budget billing
    • Select due date
    • ABC Donation Program
    • Provide feedback on My Utility Account

    • If you have questions, please read the general Frequently Asked Questions (FAQs) about accessing your utility account. 

      My Utility Account (website access and pay-by-phone) system availability:
      Nightly: Between the hours of 7:00 PM and 12:00 AM (midnight) the system may be unavailable intermittently due to nightly processing.
      Weekly: The system may be unavailable for routine maintenance every Sunday from 10:00 PM to Monday 1:00 AM.
      Accessing your account is simple and secure
      to Mesa Utility customers. All of your account information is encrypted and passed through
      the Secure Sockets Layer (SSL) Protocol at
      128 / 256 bit encryption.



 
Quick links:  
                  Log In
                  Register

Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)