Customer Service Operations

The City of Mesa will be performing required maintenance on the City's computer networks beginning Saturday, 10/25 at 10pm until 9am Sunday, 10/26/14.  During the scheduled window utility bill pay options will be unavailable (My Utility Account web site and pay-by-phone).  Thank you for your patience.

eBILL / ePAY Incentive Program

Customer Service Operations is responsible for billing, collecting and processing all City of Mesa utility accounts for services such as: electric, gas, water, wastewater, solid waste and irrigation.

My Utility Account - View and pay utility bills online!

Paying your Mesa utility bill online through the City of Mesa website is the fastest way for a payment to post to your account.  Payments made directly to a 3rd party, such as your bank or credit union, will delay the payment reaching us.

  

What's New

 

eBILL / ePAY Incentive Program

 

Questions about the Service Line Warranty Program

 

       SurePay enrollment form - fill out and submit online

 

      Furlough Rate Program Information

       

      2014-15 Utility Rates

      2014 Wastewater Fee Adjustment Request form

      Commercial Utility Service Turn Off form

      eBill!  My Utility Account customers are now able to receive bill notifications by e-mail

      Need assistance paying your utility bill?

      Report Utility Theft

 

How can we help you?

      Set up new utility accounts:

           Residential

           Commercial

      Turn off utility service

      Add additional utility services


New! Solid Waste Customer Online Requests

 

 
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)
 
 
 

Utility Rates

Terms & Conditions

7 ways to pay your utility bill

Service Policy for Utility Customers

Average Homeowner's Cost Comparison