Customer Service Operations

My Utility Account - View and pay utility bills online!

Customer Service Operations is responsible for billing, collecting and processing all City of Mesa utility accounts for services such as: electric, gas, water, wastewater, solid waste and irrigation.


What's New

  Attention mobile device (cell phone, tablet) users: When using a mobile device to make a payment please make sure to manually log out of the My Utility Account web site (using the Log Out button on the left hand side navigation bar).  Thank you.

  eBILL/ePAY Incentive Program FAQ (program enrollment ended 12/31/2014)


On Sunday November 2nd the City of Mesa updated our browser security setting due to new vulnerabilities that have been discovered.  Please review your browser's internet security options to ensure that the newer TLS protocols are enabled.  Click on the link to see instructions for various browser types.   







Questions about the Service Line Warranty Program



SurePay enrollment form - fill out and submit online


  Furlough Rate Program Information
2014-15 Utility Rates
  2015 Wastewater Fee Adjustment Request form
  Commercial Utility Service Turn Off form
  eBill!  My Utility Account customers are now able to receive bill notifications by e-mail
  Need assistance paying your utility bill?
  Report Utility Theft


How can we help you?

             Set up new utility accounts: Residential             Commercial

             Turn off utility service

             Add additional utility services

Solid Waste Customer Online Requests


Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)


Toll Free: Outside local calling areas only.
E-mail (please do not send sensitive information such as credit card or social security numbers)

Utility Rates

Terms & Conditions

7 ways to pay your utility bill

Service Policy for Utility Customers

Average Homeowner's Cost Comparison