Returned Items and Delinquency (Late) Fees
Payments (check, credit card, SurePay, etc.) returned by your
financial institution will be charged a $25 fee. Payment
for the returned item and $25 fee must be made with cash,
cashier's check or money order.
One day after the due date your bill is delinquent and a late
fee of 2 percent (plus City and State tax) of the past due
balance or $5.00, whichever is greater, is assessed. No
late fee will be charged on accounts owing less than $20.
If a non-payment disconnection notice must subsequently be
produced and mailed, an additional $3.00 charge will be billed
to defray the cost of producing and mailing this notice. In the
event that a utility field representative must be dispatched to
a service address, a $17.00 trip charge will be assessed to
defray the cost of each field trip. Should it become necessary
to reconnect utility service that has been disconnected due to
non-payment, normal administrative and service connection
charges will apply.
City and State Privilege tax will be assessed on all charges as
Service Policy for Utility Customers for more information on
these and additional fees and charges.
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday
Toll Free: Outside local calling areas only.
(please do not send
sensitive information such as credit card or social security numbers)