Returned Items and Delinquency (Late) Fees


Payments (check, credit card, SurePay, etc.) returned by your financial institution will be charged a $25 fee.  Payment for the returned item and $25 fee must be made with cash, cashier's check or money order.

One day after the due date your bill is delinquent and a late fee of 2 percent (plus City and State tax) of the past due balance or $5.00, whichever is greater, is assessed.  No late fee will be charged on accounts owing less than $20.

If a non-payment disconnection notice must subsequently be produced and mailed, an additional $3.00 charge will be billed to defray the cost of producing and mailing this notice. In the event that a utility field representative must be dispatched to a service address, a $17.00 trip charge will be assessed to defray the cost of each field trip. Should it become necessary to reconnect utility service that has been disconnected due to non-payment, normal administrative and service connection charges will apply.

City and State Privilege tax will be assessed on all charges as applicable.

See the Service Policy for Utility Customers for more information on these and additional fees and charges.  

 
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)