Office Locations and Hours of Operation

Two office locations are open for your convenience (7:00 a.m. to 6 p.m. Monday through Thursday, except for City holidays):

Municipal Building, 55 N. Center St., Mesa, AZ  85201
  East Mesa Service Center, 6935 E. Decatur St., Mesa, AZ  85207

Drop Boxes
Utility bills may be paid at the Municipal Building (55 N. Center St.) or the drop boxes located on First Street on the north side of the Municipal Building.

NOTICE: Utility Payment Drop Boxes on First Street will be CLOSED Friday, June 28 at 5 p.m. and will re-open Sunday, June 30 at 8 a.m. for the Southwest Ambulance Arizona Celebration of Freedom. Payments can still be made online, via mail or in-person at 55 N. Center Street Monday - Thursday from 7 a.m.-6 p.m.

For our East Mesa customers, City of Mesa utility drop boxes are located at the East Mesa Service Center (6935 E. Decatur).
For our customers in Southwest Mesa, there is a City of Mesa utility drop box located in front of the Dobson Ranch Branch Library located at 2425 S. Dobson Road.

Mailing Address:
City of Mesa
P.O. Box 1878
Mesa, AZ  85211-1878

Telephone Numbers (Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday):

480-644-2221 Customer Service Call Center: General utility service issues, utility service connections and disconnections, billing inquiries, rates, high or low usage, and payment processing.
480-644-2221 Credit Services: Delinquent account issues, utility assistance, extensions, payment arrangements and returned checks.
1-866-406-9659 Toll Free: Outside local calling areas only.


Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)


Toll Free: Outside local calling areas only.
E-mail (please do not send sensitive information such as credit card or social security numbers)