Office Locations and Hours of Operation
Two office locations are open for your convenience (7:00 a.m. to
6 p.m. Monday through Thursday, except for City holidays):
Utility bills may be paid at the Municipal Building (55 N.
Center St.) or the drop boxes located on First Street on the
north side of the Municipal Building.
NOTICE: Utility Payment Drop Boxes
on First Street will be CLOSED Friday, June 28
at 5 p.m. and will re-open Sunday, June 30 at 8 a.m.
for the Southwest Ambulance Arizona Celebration of
Freedom. Payments can still be made online, via mail or
in-person at 55 N. Center Street Monday - Thursday from
7 a.m.-6 p.m.
For our East Mesa customers, City of Mesa utility drop boxes are
located at the East Mesa Service Center (6935 E. Decatur).
For our customers in Southwest Mesa, there is a City of Mesa
utility drop box located in front of the Dobson Ranch Branch
Library located at 2425 S. Dobson Road.
City of Mesa
P.O. Box 1878
Mesa, AZ 85211-1878
Telephone Numbers (Representatives are available by phone 7:00
am until 6:00 pm Monday-Thursday):
||Customer Service Call Center: General utility service issues,
utility service connections and disconnections, billing
inquiries, rates, high or low usage, and payment processing.
||Credit Services: Delinquent account issues, utility assistance,
extensions, payment arrangements and returned checks.
||Toll Free: Outside local calling areas only.
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday
Toll Free: Outside local calling areas only.
(please do not send
sensitive information such as credit card or social security numbers)