My Utility Account

The City of Mesa work week has changed to 4-10 hour days.  Utility Payment Offices and Customer Call centers are open from 7:00 a.m. to 6:00 p.m. Monday - Thursday (closed Fridays).  See 4 for Mesa

My Utility Account provides online access at your convenience.  You can view timely financial and consumption information and take advantage of the following services:

• Register here if you are a first time visitor to My Utility Account
  • Pay your utility bill with a credit card or bank draft - one-time or recurring
  • View your utility bill, current balance and due date 
  • Access your billing history, payments, and charges
  • Update or add your phone number and/or e-mail address
  • View historical consumption data
  • New!  E-notification: Change your billing notification (receive your bill electronically!)  More information...
     
• Submit online requests such as:
  • Establish, cancel or add additional utility service
  • Change your utility billing mailing address
  • Request large print bills
  • Budget billing
  • Select due date
  • Spanish utility bill
  • ABC Donation Program
     
• Provide feedback on My Utility Account

If you have questions, please read the general Frequently Asked Questions (FAQs) about accessing your utility account. 

The system will be unavailable due to nightly processing for approximately 20 minutes between 4:00 AM to 8:00 AM and for routine maintenance every Sunday from 1:00 AM to 7:00 AM.

SSL Certificate Accessing your account is simple and secure to Mesa Utility customers. All of your account information is encrypted and passed through the Secure Sockets Layer (SSL) Protocol at 128/256 bit encryption.

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