My Utility Account

Sign up for paperless billing.  Go green!

SurePay enrollment form - fill out and submit online

Paying your Mesa utility bill online through the City of Mesa website is the fastest way for a payment to post to your account.  Payments made directly to a 3rd party, such as your bank or credit union, will delay the payment reaching us.

My Utility Account provides online access at your convenience.  You can view timely financial and consumption information and take advantage of the following services:

  • Pay Your Utility Bill          
  • Register here if you are a first time visitor to My Utility Account
    • Pay your utility bill with a credit card or bank draft - one-time or recurring
    • View your utility bill, current balance and due date 
    • Access your billing history, payments, and charges
    • Update or add your phone number and/or e-mail address
    • View historical consumption data
    • New!  E-notification: Change your billing notification (receive your bill electronically!)  More information...
  • Submit online requests such as: 
    • SurePay enrollment form
    • Cancel or add additional utility service
    • Change your utility billing mailing address
    • Solid Waste requests
    • Budget billing
    • Select due date
    • ABC Donation Program
    • Provide feedback on My Utility Account


      If you have questions, please read the general Frequently Asked Questions (FAQs) about accessing your utility account. 


      The system will be unavailable due to nightly processing for approximately 20 minutes between 8:00 PM to 4:00 AM and for routine maintenance every Sunday from 1:00 AM to 3:00 AM and Sunday 10:00 PM to Monday 1:00 AM.

      Accessing your account is simple and secure
      to Mesa Utility customers. All of your account information is encrypted and passed through
      the Secure Sockets Layer (SSL) Protocol at
      128 / 256 bit encryption.



 
Quick links:  
                  Log In
                  Register

Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)