Methods of Payment
SurePay enrollment form - fill out and submit online
Paying utility bills through financial institutions delays posting your
payment. Use the City's free Web site, pay by
phone, or SUREPAY service for prompt posting to your account.
The SurePay program will automatically deduct
your City of Mesa utility payment from the bank account you designate
approximately 2 days before your due date. The date your payment will be
withdrawn will appear on your utility bill. The proof of payment appears on
your bank statement and your next billing statement. Should you wish to
cancel your SurePay payment, please do so at least two business days prior
to the withdrawal date.
Internet - My Utility Account
City utility customers now can logon and pay their bill with a credit card
or bank draft 24 hours a day. They also can use a credit card or bank draft
to pay automatically each billing period. "My
Utility Account" is free, and customers can get started by registering
Recurring Credit Card
City utility customers may now pay their bill automatically each billing
period by activating the recurring credit card feature in the City's online
account access page. "My Utility Account" is
free, and customers can get started by registering
If you choose to mail a check each month, please use the convenient return
envelope included in your billing statement. Make sure to include your bill
stub when paying by mail for faster, more accurate service. Please do not
use tape or staples. Do not mail cash. Payment address is: City of
Mesa, P.O. Box 1878, Mesa, AZ 85211-1878.
We have four drop box locations available for our customers' convenience.
There are two drop boxes located at 55 N. Center St., (one on the north side
of the Municipal Building and one inside the business office that is
available during regular business hours), at 6935 E. Decatur St. (East Mesa
Service Center) and at 2425 S. Dobson Rd. (in front of the Dobson Ranch
Library). Please do not leave cash in the drop boxes.
You may pay by check or credit card using our unattended pay-by-phone
feature virtually 24 hours a day, seven days a week by calling 480-644-2221,
or toll free 866-406-9659. You can also access your account balance, due
date and last payment made through this option. Please have your 12 digit
utility account number handy when using these options. Call Center
Representatives are available during normal
Utility payments can be made in person at one of our two business offices.
Our main business office is located at 55 N. Center St. (Municipal
Building), Mesa, AZ 85201 - open 7:00 a.m. to 6 p.m. Monday through
Thursday, except for City
Our East Mesa office is located at 6935 E. Decatur St. (East Mesa Service
Center), Mesa, AZ 85207 - open 7:00 a.m. to 6 p.m. Monday through Thursday,
except for City
holidays. We accept cash, checks, money orders and credit cards in our