Methods of Payment

SurePay enrollment form - fill out and submit online


Paying utility bills through financial institutions delays posting your payment. Use the City's free Web site, pay by phone, or SUREPAY service for prompt posting to your account.


SurePay
The SurePay program will automatically deduct your City of Mesa utility payment from the bank account you designate approximately 2 days before your due date. The date your payment will be withdrawn will appear on your utility bill. The proof of payment appears on your bank statement and your next billing statement. Should you wish to cancel your SurePay payment, please do so at least two business days prior to the withdrawal date.

Internet - My Utility Account
City utility customers now can logon and pay their bill with a credit card or bank draft 24 hours a day. They also can use a credit card or bank draft to pay automatically each billing period. "My Utility Account" is free, and customers can get started by registering here.


Recurring Credit Card
City utility customers may now pay their bill automatically each billing period by activating the recurring credit card feature in the City's online account access page. "My Utility Account" is free, and customers can get started by registering here.


Mail
If you choose to mail a check each month, please use the convenient return envelope included in your billing statement. Make sure to include your bill stub when paying by mail for faster, more accurate service. Please do not use tape or staples. Do not mail cash.  Payment address is: City of Mesa, P.O. Box 1878, Mesa, AZ  85211-1878.

Drop Box
We have four drop box locations available for our customers' convenience. There are two drop boxes located at 55 N. Center St., (one on the north side of the Municipal Building and one inside the business office that is available during regular business hours), at 6935 E. Decatur St. (East Mesa Service Center) and at 2425 S. Dobson Rd. (in front of the Dobson Ranch Library). Please do not leave cash in the drop boxes.

Phone
You may pay by check or credit card using our unattended pay-by-phone feature virtually 24 hours a day, seven days a week by calling 480-644-2221, or toll free 866-406-9659. You can also access your account balance, due date and last payment made through this option. Please have your 12 digit utility account number handy when using these options. Call Center Representatives are available during normal business hours.

In Person
Utility payments can be made in person at one of our two business offices. Our main business office is located at 55 N. Center St. (Municipal Building), Mesa, AZ  85201 - open 7:00 a.m. to 6 p.m. Monday through Thursday, except for City holidays.  Our East Mesa office is located at 6935 E. Decatur St. (East Mesa Service Center), Mesa, AZ 85207 - open 7:00 a.m. to 6 p.m. Monday through Thursday, except for City holidays. We accept cash, checks, money orders and credit cards in our business offices.

 
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)