Methods of Payment
SurePay
The
SurePay program will automatically
deduct your City of Mesa utility payment from the bank account you
designate approximately 2 days before your due date. The date your
payment will be withdrawn will appear on your utility bill. The proof of
payment appears on your bank statement and your next billing statement.
Should you wish to cancel your SurePay payment, please do so at least
two business days prior to the withdrawal date.
Internet –
My Utility Account
City utility customers now can logon and pay their bill with a
credit card or bank draft 24 hours a day. They also can use a credit
card or bank draft to pay automatically each billing period.
“My Utility Account” is free, and customers
can get started by registering
here.
Recurring Credit Card
City utility customers may now pay their bill automatically each
billing period by activating the recurring credit card feature in the
City’s online account access page.
“My Utility
Account” is free, and customers can get started by registering
here.
Mail
If you choose to mail a check each month, please use the convenient
return envelope included in your billing statement. Make sure to include
your bill stub when paying by mail for faster, more accurate service.
Please do not use tape or staples. Do not mail cash. Payment
address is: City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878.
Drop Box
We have four drop box locations available for our customers’
convenience. There are two drop boxes located at 55 N. Center St., (one
on the north side of the Municipal Building and one inside the business
office that is available during regular business hours), at 6935 E.
Decatur St. (East Mesa Service Center) and at 2425 S. Dobson Rd. (in
front of the Dobson Ranch Library). Please do not leave cash in the drop
boxes.
Phone
You may pay by check or credit card using our unattended
pay-by-phone feature virtually 24 hours a day, seven days a week by
calling 480-644-2221, or toll free 866-406-9659. You can also access
your account balance, due date and last payment made through this
option. Please have your 12 digit utility account number handy when
using these options. Call Center Representatives are available during
normal business hours.
In Person
Utility payments can be made in person at one of our two business
offices. Our main business office is located at 55 N. Center St.
(Municipal Building), Mesa, AZ 85201 - open 7:00 a.m. to 6 p.m. Monday
through Thursday, except for City
holidays.
Our East Mesa office is located at 6935 E. Decatur St. (East Mesa
Service Center), Mesa, AZ 85207 - open 7:00 a.m. to 6 p.m. Monday
through Thursday, except for City holidays. We accept cash, checks, money
orders and credit cards in our business offices.
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