Requesting Residential Utility Service
Effective July 20, 2011, one of the
following identification documents will be required for all
utility transactions: unexpired Driver's license with
photograph, unexpired Passport, unexpired U.S. Military ID,
Temporary Work Authorization ID, U.S. Residency ID, Native
American Tribal document, Social Security card. If you did not
provide one of these documents upon opening your account, please
contact customer service by phone or in one of our business
offices.
To request new residential City utility services please call 480-644-2221 (toll free at 1-866-406-9659)
or visit our
offices.
Customers requesting new residential utility services will need to
provide:
- Name
- Social security number (or other government issued
identification number)
- Spouse or roommate's names
- Service address
- Home and work phone numbers
- Place of employment
- Mailing address
- Email address
- DOB
- A copy of your ownership papers or lease may be required
for documentation purposes
Residential customers are required to place a deposit
as security for payment of utility bills before utility services
will be turned on. Deposits may be waived if the applicant has
had comparable service with Mesa in the past 18 months, was
not delinquent in payment more than twice during the past twelve
(12) consecutive months or been disconnected for nonpayment
during the past twelve (12) months. For
dwelling units with individual service meters, the deposits
applicable to each utility service are as follows:
Electric $ 265
Gas $ 125
Water $ 100
Waste Water $ 50
Solid Waste $ 60A utility administrative fee of $11.00
will be assessed to establish a utility account. In
addition, the following service connection charges will be
assessed for each metered service activated: Electric
$16.00, Gas $32.00 and Water $16.00. Normally, utility
service is connected the next business day following the
request for service. If it is necessary to establish service
the same day or after 5:00 P.M., Monday through Thursday, or
weekend and holiday service, a convenience fee of $45.00
will be assessed in addition to the normal administrative
and connection charges. See the
Service Policy for
Utility Customers for more information on these and
additional fees and charges.
City and State Privilege tax will be assessed on all charges as
applicable.