Requesting Residential Utility
Service
The City of
Mesa work week has changed to 4-10 hour days. Utility Payment Offices and Customer Call centers
are open from 7:00 a.m. to 6:00 p.m. Monday -
Thursday (closed Fridays).
See 4
for Mesa
To request residential City utility services be turned on or off, fill out our
online form, call 480-644-2221 (toll free at
1-866-406-9659) or visit our
offices.
Customers requesting residential utility services will need
to provide:
-
Name
-
Social security number (or other government issued
identification number)
-
Spouse or roommate's names
-
Service address
-
Home and work phone numbers
-
Place of employment
-
Mailing address
- Rental/lease agreement (renters only)
Residential customers are generally required to
place a deposit as security for payment of utility
bills before utility services will be turned on.
Deposits may be waived if the applicant has had
comparable service with Mesa in the past two (2)
years, was not delinquent in payment more than twice
during the past twelve (12) consecutive months or
been disconnected for nonpayment during the past
twelve (12) months. Deposits may also be waived if
Mesa receives a low risk credit rating verification
from a credit rating service deemed acceptable by
Mesa.
For dwelling units with individual service meters, the deposits applicable to
each
utility service are as follows:
| Electric |
$ 200 |
| Gas |
$ 75 |
| Water |
$ 80 |
| Waste Water |
$ 40 |
| Solid Waste |
$ 50 |
A utility administrative fee of $11.00 will be assessed to establish a utility
account. In addition, the following service connection charges will be assessed
for each metered service activated: Electric $9.00, Gas $27.00 and Water
$9.00. Normally, utility service is connected the next business day following
the request for service. If it is necessary to establish service the same day or
after 5:00 P.M., Monday through Friday, or weekend and holiday service, a
convenience fee of $45.00 will be assessed in addition to the normal
administrative and connection charges. See
the Service Policy
for Utility Customers for more information on these
and additional fees and charges.
City and State Privilege tax will be assessed on all charges as applicable.
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