Online Utility Service Requests

On Sunday November 2nd the City of Mesa will be updating our browser security setting due to new vulnerabilities that have been discovered.  Please review your browser’s internet security options to ensure that the newer TLS protocols are enabled.  Click on the link to see instructions for various browser types.   

SurePay enrollment form - fill out and submit online

The following online services are available for Residential Utility Customers Only and are located on our secure server.  Commercial Customers must contact our Business Office.

Pay My Utility Bill 

ABC Donation Program
Add Additional Services for Current Customers
Budget Billing
Cancel your Utility Service - Residential
Cancel Utility Service - Commercial
Change your Utility Mailing Address
E-mail bill notification
Select Due Date
SurePay enrollment form (Automatic payment plan)

Solid Waste Customer Requests
Appliance Pickup
Bulk Pickup

Barrel Repair/Replacement

If you have any questions, please call 480-644-2221,  toll free 1-866-406-9659, or e-mail us at

Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)


Toll Free: Outside local calling areas only.
E-mail (please do not send sensitive information such as credit card or social security numbers)