ADA for Business

Thank you for doing business in Mesa!

Mesa is a premier location for vibrant business development opportunities in the heart of the Southwest. The City of Mesa is committed to providing services that accommodate all residents and encourages your establishment to do the same. In an ongoing effort to promote inclusive and accessible opportunities, we invite you to review regulations under the Americans with Disabilities Act (ADA).  By breaking down and eliminating barriers, the ADA provides individuals with disabilities equal opportunity to participate in all aspects of community life.

Making your business accessible is not a one-time endeavor, it is an ongoing responsibility

People with disabilities are living more independently and participating more actively in their communities. They, and their families, are more likely to patronize businesses that welcome customers with disabilities. The ADA is a Federal civil rights law that prohibits discrimination against people with disabilities and opens doors for full participation in all aspects of everyday life.  By using this guide, you can better ensure that you will not unintentionally exclude people with disabilities.


Service Animals

A "no pets" policy may result in businesses excluding people with disabilities who use service animals. A clear policy and signs permitting service animals can help ensure that your customers and staff members aware of the obligation to allow access to service animals.

Under the ADA's revised regulations, service animals include dogs and miniature horses that are trained to do work or perform tasks for an individual with a disability. It may not always be possible to determine what service the animal is providing, but the business cannot prohibit entry or demand proof of the person’s disability or animals’ status.

In accordance with Mesa’s Animal Control regulations, the business can require the service animal to be under the control of the owner with a leash or harness. For more information on service animals, please contact Mesa Animal Control at 480-644-2268.


Wheelchairs and Other Power-Driven Mobility Devices

 Businesses must allow people with disabilities to use devices such as walkers, canes, crutches, or braces, and manually-operated or power wheelchairs in all areas where customers are allowed to go by removing barriers which may prevent them from getting through and maintaining any flooring issues.

Generally this means, providing 5 ft. clearance at the end of an aisle and near the cash register location, as well as providing 3 ft. wide aisles with no encroachments.



If your business provides parking for the public, but there are no accessible spaces, you will lose potential customers. You must provide accessible parking spaces for cars and vans if it is readily achievable to do so.

One of every six spaces must be van accessible. An accessible parking space must have an access aisle, which allows a person using a wheelchair or other mobility device to easily exit the vehicle. Accessible spaces must be clearly marked and maintained.


Communicating with Customers

Communicating successfully with customers is an essential part of doing business. Because the nature of communications differs from business to business, the ADA regulations allow for flexibility in determining effective communication solutions.  For day to day services, it can be appropriate to exchange written notes or read labels and menus to your customer.  Complex or legally binding transactions may require more formal means of, such as a sign language interpreter or documents in alternative formats.

A common means of communication for individuals who are deaf or have other hearing or speech disabilities are text telephone (TTY) or text messaging. The ADA established a free telephone relay network to enable this form of communication with businesses and customers. To utilize this free service, promote AzRelay 7-1-1 on all your promotional materials, and train your staff on how to handle these types of calls.


Tax credits and deductions available

ADA regulations and requirements

If you have questions regarding accessibility within Mesa or have disability concerns or issues, please contact the City of Mesa Diversity Office at 480-644-5033.


Ruth Giese

Office of Diversity

20 E. Main Street, Suite 250
Mesa, AZ 85211
tel. 480.644.5033

AzRelay 7-1-1 


ADA Coordinator


Resources for the Disabled

Veteran Resources

ADA for Business

Resources and Links