ADA for Business
Thank you for doing business in Mesa!
Mesa is a premier location for vibrant business
development opportunities in the heart of the Southwest. The
City of Mesa is committed to providing services that
accommodate all residents and encourages your establishment
to do the same. In an ongoing effort to promote inclusive
and accessible opportunities, we invite you to review
regulations under the Americans with Disabilities Act (ADA).
By breaking down and eliminating barriers, the ADA provides
individuals with disabilities equal opportunity to
participate in all aspects of community life.
Making your business
accessible is not a one-time endeavor, it is an ongoing
People with disabilities are living more independently
and participating more actively in their communities. They,
and their families, are more likely to patronize businesses
that welcome customers with disabilities. The ADA is a
Federal civil rights law that prohibits discrimination
against people with disabilities and opens doors for full
participation in all aspects of everyday life. By
using this guide, you can better ensure that you will not
unintentionally exclude people with disabilities.
A "no pets" policy may result in businesses excluding
people with disabilities who use service animals. A clear
policy and signs permitting service animals can help ensure
that your customers and staff members aware of the
obligation to allow access to service animals.
Under the ADA's revised regulations, service animals
include dogs and miniature horses that are trained to do
work or perform tasks for an individual with a disability.
It may not always be possible to determine what service the
animal is providing, but the business cannot prohibit entry
or demand proof of the person’s disability or animals’
In accordance with Mesa’s Animal Control regulations, the
business can require the service animal to be under the
control of the owner with a leash or harness. For more
information on service animals, please contact Mesa Animal
Control at 480-644-2268.
Wheelchairs and Other
Power-Driven Mobility Devices
Businesses must allow people with disabilities to
use devices such as walkers, canes, crutches, or braces, and
manually-operated or power wheelchairs in all areas where
customers are allowed to go by removing barriers which may
prevent them from getting through and maintaining any
Generally this means, providing 5 ft. clearance at the
end of an aisle and near the cash register location, as well
as providing 3 ft. wide aisles with no encroachments.
If your business provides parking for the public, but
there are no accessible spaces, you will lose potential
customers. You must provide accessible parking spaces for
cars and vans if it is readily achievable to do so.
One of every six spaces must be van accessible. An
accessible parking space must have an access aisle, which
allows a person using a wheelchair or other mobility device
to easily exit the vehicle. Accessible spaces must be
clearly marked and maintained.
Communicating successfully with customers is an essential
part of doing business. Because the nature of communications
differs from business to business, the ADA regulations allow
for flexibility in determining effective communication
solutions. For day to day services, it can be
appropriate to exchange written notes or read labels and
menus to your customer. Complex or legally binding
transactions may require more formal means of, such as a
sign language interpreter or documents in alternative
A common means of communication for individuals who are deaf
or have other hearing or speech disabilities are text
telephone (TTY) or text messaging. The ADA established a
free telephone relay network to enable this form of
communication with businesses and customers. To utilize this
free service, promote AzRelay 7-1-1 on all your promotional
materials, and train your staff on how to handle these types
credits and deductions available
If you have questions regarding accessibility within Mesa or
have disability concerns or issues, please contact the City
of Mesa Diversity Office at 480-644-5033.