Identifying a Natural Gas Leak - Smell, Hear, & See

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Natural gas pipelines can be buried anywhere.  Even if you don't have natural gas appliances in your home, make sure your family is aware of what natural gas smells like and what to do if you smell gas.

A natural gas leak may be present if you...

Smell:  An odor similar to rotten eggs. ***

Hear:   An unusual hissing sound coming
            from a pipeline, appliance, or a
            natural gas meter.

See:     Unusual changes to soil, dead or
            dying vegetation.

If you smell gas or have any gas emergency.... What is a gas emergency?

Leave the area and go to a safe location and call the City of Mesa at 480-644-4277 (GASS) or 911. 

Do not:

  • Smoke, light a match, or use a lighter;
  • Switch lights on or off; or
  • Use a phone or cell phone until you've left the area.

***If you have lost your sense of smell or it is badly diminished make sure everyone in your household knows what natural gas smells like and what to do it they smell it.  In addition there are alarms that may be purchased that are designed to detect the smell of methane and audibly alert you to its presence.  There are a number of manufacturer's and models.  Please visit your local Mesa major retail outlet or hardware store and inquire as to price and availability.  Be sure to carefully follow all alarm installation and use instructions. 

 

 

Energy Resources
PO Box 1466
Mesa, AZ 85211
480-644-4444 (Non-Emergency)

Gas Emergency or Odor 
480-644-4277 (GASS) or 911
(24 hours/7 days)

Electric Emergency
480-644-2266 or 911
(24 hours/7 days)

Email

Report Utility Theft

Office Hours: 
Monday - Thursday
7 a.m. to 6 p.m.

Contacts:

Frank McRae, Department Director