Privacy Policy


The City of Mesa is committed to maintaining your online privacy and the confidentiality of personal information you may provide while interacting with us online. This policy serves to describe the City of Mesa's privacy practices regarding the collection and use of information from visitors to the City of Mesa's official Web sites.

This privacy policy only applies to these City Web sites. When you follow a link to another site, even the sites of other governments, this policy will not apply. This privacy policy is subject to change at any time by the City of Mesa.

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Collection and Use of Information

The City of Mesa collects two kinds of site visitor information during browsing sessions:

Anonymous Information
This is information collected that does not identify specific individuals by name, and is automatically transmitted by your browser when visiting City Web sites. Examples of the types of anonymous information we collect includes: URL's or addresses of the web pages you visit while at our City Web sites, the IP address assigned to your computer (or as generated by your Internet service provider), information about the type of browser you are using and its configuration, and other technical metrics related to your browser connection to our City Web sites. This type of information is used for statistical purposes, to help us improve our Web site content and navigation. It is collected for ALL City Web site visitors automatically.

Personally Identifiable Information
This is information that you choose to supply in order for us to provide an online service, or in response to a survey or question. This may include items such as: your name, home address, e-mail address, telephone number or credit/debit card information. The City of Mesa attempts only to collect the minimal amount of personal information needed in order to provide the service being requested. These online requests for personal information are no different than the types of questions that you would be asked if you were to visit a City facility, or use the telephone, to obtain needed services or information from the City. It is your option to supply us with this information, however in some cases it is required in order to complete certain online service requests. Alternative methods of obtaining services are offered, such as telephone and walk-in services, and you may contact the appropriate department to receive information on such alternatives.

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If You Send Us Personally Identifiable Information
The City will make every reasonable effort to protect your online privacy. The City only collects the information that is required to respond to your request and restricts access to your personally identifiable information to those employees or agents that will respond to your request. The City does not intentionally disclose any personal information about our users to any third parties except as required by law and to the extent required to process your request for services or information.

Any personally identifiable information furnished by a visitor to the City of Mesa Web sites, for any reason, may be filed and maintained by the City of Mesa for its own use in performing statistical analysis, or responding appropriately to a request for service or information.

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Access To Personal Information and Privacy Policy Questions
We recognize the concerns City Web sites visitors may have about public records that include information about them, including your right to correct inaccurate information. You may recommend changes to your personal information you believe in error by submitting a written request that credibly shows the error. If you believe that your personal information is being used for a purpose other than those described in this policy, you may contact us. In all cases, we will take reasonable steps to verify your identity before granting access or making corrections. All questions regarding personal information collected on the City Web sites should be directed to the City of Mesa Marketing and Communications Department or you may contact us by calling 480-644-5035.

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Disclosure and Application of Public Records Laws
The City of Mesa does not sell, trade or rent City Web sites visitor information, including electronic mail addresses, to any outside company or organization. The City will not disclose personally identifiable information or credit/debit card information to third parties, except for the purposes of completing your payment transaction through a secured financial network or to collection agencies.
The City of Mesa may be required by law enforcement or judicial authorities to provide personally identifiable information, or credit/debit card data, to the appropriate governmental authorities as required by law.

Please be aware that information you provide to any government entity, including the City of Mesa, on a Web site or otherwise may be subject to disclosure upon a request under the Arizona Public Records Law, other state and federal law or Supreme Court Rule.

Access to library information on the City of Mesa library Web site is controlled by Title 41 of the Arizona Revised Statutes.

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Subscription E-mail Services
The City of Mesa offers many "subscription-based" e-mail services, where visitors can elect to sign up to receive periodic e-mail notifications regarding items such as City news events, requests for bids for goods and services and job postings (to name a few). To offer this service we must collect your e-mail address information and store it. This information is only used for the purpose of distributing e-mail notices that you have specifically subscribed to. By agreeing to use this service, you are granting the City of Mesa permission to send you periodic e-mails about those topics for which you have registered. The City will not add you to any e-mail lists that you have not specifically signed up for through our registration process. The City of Mesa does not buy, sell, trade or rent e-mailing lists with, for or to third parties. Visitors are free to "un-subscribe" from any e-mail list they may be registered to by following the instructions distributed with every e-mail sent by this service, or by visiting the e-mail subscription page on the site.

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Chat Services
The City of Mesa offers online assistance for customers via a service offered on various Web pages. This service is hosted by a third party vendor, and any interactive sessions initiated through this service is subject to the privacy policies of MEEBO, which can be found at

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Information Provided By Minors
Except for information provided on the City of Mesa Library Web site, no applications, services or surveys on the City of Mesa Web sites seek to determine or verify the age of site visitors. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by minors on-line or by email will be treated in the same manner as information given by an adult, and may be subject to public access as prescribed by applicable laws. We advise children (minors) to get their parents' permission before providing any information online.

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Protection of Information
The City of Mesa is committed to maintaining the security and quality of data provided that is either available from or collected by our City Web sites and has taken reasonable precautions to protect such information from loss, misuse or alteration.

The City of Mesa maintains security standards and procedures regarding unauthorized access to electronic information to prevent unauthorized removal or alteration of data. The City utilizes 128-bit encryption and SSL services to secure all transactions that may involve payment of fees through the City Web sites. Those utilizing our online payment services are encouraged to verify the validity of the site's digital server certificate when processing payment transactions, by clicking on the "lock" icon that appears at the bottom of your browser screen when processing credit/debit card information. There is also a "Verify Certificate" link provided on all pages where payment information is requested. Checking certificate status ensures that you are utilizing the City's secured payment processing system.

This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of any personal information collected through our web City Web sites.

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Use Of "Cookies"
To better serve our users we may use "cookies" in certain City Web site areas to customize your browsing experience. Cookies are text files stored on your computer by your web browser. They provide a method of distinguishing among visitors to our City Web sites, and assist in performing certain online transactions. Cookies created by using the City Web sites do not contain personally identifying information and do not compromise your privacy or security. We use the cookie feature only to store a randomly generated identifying tag on your computer. Visitors may configure their browsers to not accept cookies from sites, however this may impact our ability to provide certain online services for you.

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Non-City Links From The City Web sites
The City of Mesa Web sites contain links to other Non-City (external) Web sites. Links to other Web sites do not constitute an endorsement of the City of Mesa. Such external Web sites contain information and services that have been created independently of the City of Mesa Web sites, and are only provided as a convenience for our site visitors who may need additional information that we do not control, or otherwise cannot provide. The City of Mesa does not endorse, approve, certify or control these external Web sites, nor any of the information and data contained on those Web sites. The City of Mesa cannot guarantee the privacy of your personal information while accessing those Web sites. The City encourages visitors to check the privacy policies of all external Web sites visited, and to be cautious about providing personal information while on these sites without first obtaining a clear understanding of how such information will be used. Many non-City sites may or may not be subject to the Public Records laws and other provisions of state or federal law.

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Social Media and Public Comments
The City may sponsor blogs, wikis, and other social networking sites to further its mission to serve our citizens and provide quality customer service. The City of Mesa sponsored sites are also a place for the public to share opinions about city related subjects and issues. Comments are welcome and may be reviewed prior to publishing. The City of Mesa reserves the right not to publish a posting, or to later remove it. City of Mesa blogs and wikis may be hosted by the City or by third party vendors. City of Mesa may also use social networking sites such as business pages or sites such as YouTube for video sharing.

Comments from the Public
Where moderation of comments is an available option, comments from the public may be moderated before posting by the City of Mesa designated staff. Where moderation prior to posting is not an option, sites will be regularly monitored by city staff.

The City of Mesa reserves the right to modify or remove any messages or postings that it deems, in its sole discretion, to be abusive, obscene, and defamatory, in violation of the copyright, trademark right, or other intellectual property right of any third party, or otherwise inappropriate or incorrect.
For example, the following may be removed by City of Mesa

  • Potentially libelous comments;
  • Obscene or racist comments;
  • Personal attacks, insults, or threatening language;
  • Plagiarized material;
  • Private, personal information published without consent;
  • Comments totally unrelated to the topic of the forum;
  • Commercial promotions or spam; and
  • Hyperlinks to material that is not directly related to the discussion.

The City of Mesa is not responsible or liable for content posted by any subscriber in any forum, message board, or other area within the service.

By posting a comment, customers agree to indemnify the City of Mesa, its officers and staff from and against all liabilities, judgments, damages, and costs (including attorney's fees) incurred by any of them which arise out of or are related to the content posted by customers. Forums and messaging may not be used for commercial purposes or for organized political activity.

If a customer does not agree to these terms, the individual should not use the City of Mesa sponsored sites as a violation of these terms may lead to legal liability.

Content on City of Mesa blogs, wikis, and other social web applications is governed by a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States licensing (
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File Modification
If permitted to do so, you may download material on a City of Mesa Web site for personal, non-commercial use. The City of Mesa will not be held liable concerning any downloaded files and for any effect the downloaded files has on your computer or software. The download, maintenance and use of any files are the responsibility of the visitor. It is your responsibility to check the information for accuracy and to check the Web site regularly for deleted or changed information.  

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Copyright and Trademark
Some of the City of Mesa Web sites may provide data, information and images that are copyrighted. If a copyright is indicated on any material, permission to copy these materials must be obtained from the original source. Any trademarks and trademark logos may not be reproduced without the written permission of the trademark owner.

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Terms of Use/Disclaimers
Neither the City of Mesa, nor any agency, officer, or employee of the City of Mesa warrants the accuracy, reliability or timeliness of any information published on the City Web sites, nor does the City of Mesa endorse any content, viewpoints, products, or services provided via external links to Non-City Web sites, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Any mention of vendors, products or services is for informational purposes only. Portions of information on the City of Mesa Web site may be incorrect or not current. Any person or entity that relies on any information obtained from the City Web sites does so at his or her own risk.

The City of Mesa is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of the City Web sites or with respect to the material contained on the City Web sites, including without limitation, any material posted on the City Web sites. The City of Mesa shall not be held liable for improper or incorrect use of the data or materials on the City Web sites. These City Web sites and all materials contained on them, including but not limited to software, materials and data, are distributed and transmitted "as is" without warranties of title or any kind or implied warranties of merchantability or fitness for a particular purpose.

The City of Mesa is not responsible for claims for breach of warranty or contract and is not responsible for any damages, direct or indirect, special, incidental, consequential including, but not limited to, business interruption or loss of use, data or profits) or punitive damages that may arise from the use of, or the inability to use, the sites and/or the materials contained on the site whether the materials contained on the sites are provided by the City of Mesa, or a third party. This disclaimer of liability applies to any damages or injury, including but not limited to, those caused by any failure of performance, error, omission, interruption, deletion, defect, delay, computer virus, communication line failure, theft, or destruction of data, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Communications to the City of Mesa via these Web sites shall in no way be deemed to constitute legal or official notice to the City of Mesa, its agencies, officers, employees, representatives or agents with respect to any existing, pending or future claim or cause of action against the City of Mesa or any of its agencies, officers, employees, representatives or agents or for any other purpose.

DATE APPROVED. February 25, 2002

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Questions About This Policy
If you have any questions about this Privacy Policy, or the content or practices of our Web site, you can contact City of Mesa directly at


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