As the City's Information Technology Department, we are committed to
providing secure, proven, innovative technologies that enhance operational
efficiencies while providing convenient access to government information and
services for citizens, visitors and businesses. Mesa is an innovator of
technology solutions and is consistently nationally recognized
for superior achievements!
The Public Technology
Institute supports local government executives and elected
officials through research, education, executive-level
consulting services and national recognition programs.
Center for Digital Government
is a national research and advisory institute on information
technology policies and best practices in state and local
The City of Mesa's Information Technology Department (ITD)
provides the technology leadership, system implementation and
ongoing support for a broad range of technologies used by City
departments to provide quality services to our citizens,
visitors and businesses. Technology services
Application Development & Support Services
A broad range of business applications, software and database
systems are used to deliver City services, including Customer
Relationship Management systems (CRM), Enterprise Resource
Planning (ERP), Content & Document Management, Public Works,
GIS, Judicial, License and Permitting, Community and Human
Services, and several Public Safety applications.
Application services include system implementation, development,
enhancements and support.
Infrastructure Development & Support Services
The City's technology infrastructure consists of the physical
hardware and systems needed to support the City's computing
environment and applications, includes data network, telephone
and physical layer connectivity, and our desktop, distributed,
mainframe, and storage platforms. Infrastructure services
include system implementation, development, enhancements and
support. In addition, data operations, security, and asset
management are all completed in this area.
Departments receive technical assistance and other customer
support by Help Desk and Customer Service staff, as well as
project management services through our Project Office. In
addition, IT purchases ranging from the acquisition of basic
commodities to formal procurement of IT applications and IT
infrastructure, accounting services, department budget
preparation and monitoring are all completed in this area.
Administration includes the internal services needed to support
the delivery of information technology, including employee
relations, policy and facility management, and administrative
Strategic Plan 2013-2018
City of MesaPO Box 1466Mesa. AZ 85211