Public Safety Communications
of the Mesa Public Safety Communications Division are quality
people, providing quality service. They support citizens,
officers and firefighters by demonstrating compassion, a desire
to serve, professional conduct and comprehensive knowledge and
ability. Their job requires the mental toughness and courage to
face challenging situations. While others are in distress, they
must suspend their emotions in order to be successful.
To the dispatcher and 911 operator, being successful means
saving lives or helping apprehend a criminal. Our success is
measured in seconds.
Personnel work to coordinate routine and emergency operations
for Mesa Police, Mesa Fire, Gilbert Fire, Apached Junction Fire
and Queen Creek Fire.
- Dispatchers receive emergency and non-emergency calls
from the public, other City departments and other agencies.
- They dispatch police and fire units.
- They coordinate activities among patrol officers,
detectives, firefighters and other emergency responders.
There are four employee classifications in
Communications. They are:
- the 911 Operator, who answers
emergency and non-emergency phone calls.
- the Public Safety Dispatcher, who
handles radio traffic and manages fire and police units
through a computer aided dispatch system.
- the Shift Supervisor, who directs
operations, shift scheduling, performance measurement and
liaisons with customers and support personnel.
- the Administrator, who coordinates
strategic and tactical plans in Dispatch and 911 operations,
liaison to Fire, Police and technical operations, manages
schedules and staffing and reviews personnel issues.
If you ask Mesa Police Department Communications employees
what they like about their job, they will tell you:
- The job is challenging and rewarding.
- he benefits available are State retirement, insurance
plans, (medical, dental, vision, short and long term
disability, supplemental life), and tuition reimbursement.
- TRAINING IS PAID.
- The job is exciting, something new every time you answer
- Job Stability and Security.
- The ability to help others.
Possible downsides of the job
- Shift Work. The Communcations Center operates 24 hours a
day, 7 days a week, including holidays and weekends.
- 911 Operators may be required to work day shift, night
shift and graveyard shift.
Mesa Police Department
Human Resources Section
PO Box 1466
Mesa, AZ 85211