Two office locations are open for your convenience (7:00 a.m. to 6 p.m. Monday through Thursday, except for City holidays):
Municipal Building, 55 N. Center St., Mesa, AZ 85201
East Mesa Service Center, 6935 E. Decatur St., Mesa, AZ 85207
Utility bills may be paid at the Municipal Building (55 N. Center St.) or the drop boxes located on First Street on the north side of the Municipal Building.
For our East Mesa customers, City of Mesa utility drop boxes are located at the East Mesa Service Center (6935 E. Decatur).
For our customers in Southwest Mesa, there is a City of Mesa utility drop box located in front of the Dobson Ranch Branch Library located at 2425 S. Dobson Road.
City of Mesa
P.O. Box 1878
Mesa, AZ 85211-1878
Telephone NumbersMy Utility Account pay by phone will be unavailable Saturday September 9th from 11am until 9pm due to scheduled maintenance. We apologize for any inconvenience.
(Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday):
Customer Service Call Center - 480-644-2221
General utility service issues, utility service connections and disconnections, billing inquiries, rates, high or low usage, and payment processing.
Credit Services - 480-644-2221
Delinquent account issues, utility assistance, extensions, payment arrangements and returned checks.
Toll Free: Outside local calling areas only.