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Residents » Customer Service (My Utility Account)
This form is to be used for residential utility service under an established City of Mesa account with established history.
This form can be used to establish additional utilities or make changes to current utility service. Before you complete this request, please review our Service Policy for Utility Customers (PDF file) and the City's Utility Rates.
If you have any questions, please call 480-644-2221 or toll free 1-866-406-9659.
* Indicates a required field. If you decline to provide this information, you must contact our customer service call center to complete your request.
(Please allow 2-3 business days to complete this request. Utility services are turned off or activated Monday through Thursday, excluding City holidays.)
Please note: Wastewater and Solid Waste services are always activated if available when a request for a metered service is completed.
If requesting gas to be turned on, we will contact you to set up an appointment as an adult is required to be present at the premises at the time of activation.