Missed Barrel

Print
Press Enter to show all options, press Tab go to next option

_MG_8773_webIf your container was not serviced for any of the following reasons, a special pick-up is available for an additional fee:

  • Barrel was not out by 6 a.m. on scheduled collection day, including all holidays.
  • Container was overloaded with material exceeding the height of the barrel or bin.
  • Container was not accessible and/or was blocked by a vehicle or other obstruction.
  • Container was contaminated with non-acceptable material.

To order a special pick-up or to notify us that your container was not serviced for any other reason, please use one of the following options:

Online:

For quick and easy reporting, complete the online form.  Once your form has been submitted, an Environmental Management & Sustainability representative will contact you by phone.

By Phone:

Business hours (Monday-Thursday 7 a.m.-6 p.m.): Call Customer Service at (480) 644-2221.  You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):

  • Please continue to listen until you are asked to 'hold for more options'.
  • First prompt: Press 3 for 'other city services'
  • Second prompt: Press 1 for 'trash and recycling requests'
  • Third prompt: Press 1 for 'plastic barrel service'

Non-business hours: During non-business hours, please complete the online form to report a non-serviced container.