Customer Rights and Title VI Protection


City of Mesa public transit services are provided without regard to race, color, or national origin, per Federal Transit Administration (FTA) Circular - 4702.1A.  

Any person who believes she or he has been denied transit services because of any unlawful discriminatory practice under Title VI may file a complaint with the Valley Metro Customer Service Care center or with the City of Mesa. 

For more information on how to file a complaint, contact:


Valley Metro Customer Service

Phone:  (602) 253-5000/ TTY: (602) 251-2039



Mailing Address:

Attn: Customer Service,

Valley Metro/RPTA

4600 E. Washington St., Suite 101

Phoenix, AZ 85034 


City of Mesa Transit Services Department  

Julie Howard

Phone: (480) 644-4131



Mailing Address: 

Attn: Julie Howard, Transit Coordinator

City of Mesa

Transit Services Department

P.O. Box 1466

Mesa, AZ 85211-1466


City of Mesa Office of Diversity

Ruth Giese

Phone: (480)-644-5033



Mailing Address:

Attn:  Ruth Giese, ADA Coordinator

Office of Diversity

P.O. Box 1466

Mesa, AZ  85211-1466