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Was your container missed?

 

If your container was not serviced for any of the following reasons, a special pick-up is available for an additional fee:

Barrel was not out by 6 a.m. on scheduled collection day, including all holidays. Container was overloaded with material exceeding the height of the barrel or bin. Container was not accessible and/or was blocked by a vehicle or other obstruction. Container was contaminated with non-acceptable material.

 

To order a special pick-up or to notify us that your container was not serviced for any other reason, please use one of the following options:

 

Online:

For quick and easy reporting, complete the online form.  Once your form has been submitted, a Solid Waste representative will contact you by phone.

 

Smartphone App:

The City of Mesa's MyMesa App now allows solid waste customers to report a non-serviced trash/recycle container.  Find out more>>>

 

By Phone:

Business hours: Call Customer Service at (480) 644-2221.  You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):

• Please continue to listen until you are asked to 'hold for more options'.
• First prompt: Press 3 for 'other city services'
• Second prompt: Press 1 for 'questions about solid waste'
• Third prompt: Press 2 for 'residential solid waste services'.
• Fouth prompt: Press 1 for 'missed barrel or bin pick-up'

 

Non-business hours: Call Customer Service at (480) 644-2221.  You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):

• First prompt: Press 5 for 'solid waste services'
• Second prompt: Press 1 for 'barrel service'
• Third prompt: Press 1 for 'missed barrel pick-up'
• Fourth prompt: Press 1 to leave a message.  Provide the following information so a Solid Waste staff member can contact you by phone as soon as possible.  Messages are checked Monday-Saturday, including all holidays.
  • Name
  • Phone number
  • Address
  • Date container was not serviced
  • Type of container not serviced:
    • Black trash barrel
    • Blue recycle barrel
    • Green yard waste barrel
    • Trash dumpster (multi-unit dwellings/businesses)
    • Newspaper or cardboard recycling dumpster (multi-unit dwellings/businesses)

 

 

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