Was your container missed?


If your container was not serviced for any of the following reasons, a special pick-up is available for an additional fee:

Picture of garbage trucks
  • Barrel was not out by 6 a.m. on scheduled collection day, including all holidays.

  • Container was overloaded with material exceeding the height of the barrel or bin.

  • Container was not accessible and/or was blocked by a vehicle or other obstruction.

  • Container was contaminated with non-acceptable material.


To order a special pick-up or to notify us that your container was not serviced for any other reason, please use one of the following options:



For quick and easy reporting, complete the online form.  Once your form has been submitted, a Solid Waste representative will contact you by phone.


Smartphone App:

The City of Mesa's MyMesa App now allows solid waste customers to report a non-serviced trash/recycle container.  Find out more>>>


By Phone:

Business hours: Call Customer Service at (480) 644-2221.  You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):

  • Please continue to listen until you are asked to 'hold for more options'
  • First prompt: Press 3 for 'other city services'
  • Second prompt: Press 1 for 'trash and recycling requests'
  • Third prompt: Press 1 for 'plastic barrel service'


Non-business hours: During non-business hours, please complete the online form to report a non-serviced container.



Picture of solid waste trucks

Solid Waste Management Department

Customer Service
(480) 644-2221

Department Managers

Mailing address:
P.O. Box 1466
Mesa, AZ 85211

Walk-in service requests/payments:
55 N. Center St.
Mesa, AZ 85201

6935 E. Decatur St.
Mesa, AZ 85207

Office Hours:
7 a.m.-6 p.m.
Closed Fridays & holidays


Missed barrel notification

Damaged barrel notification

Barrel collection schedule

Barrel or service requests

All other service requests should be directed to Customer Service

Email us (General Questions)