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Terms and Conditions

Available Utility Services

Questions about the Service Line Warranty Program


Contact Customer Service:
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

Phone: (480) 644-2221

Toll Free: 866-406-9659 (outside local calling area only)

Emergency Number: (480) 644-2262

General Water Inquiries: (480) 644-4444


City of Mesa customers can call and report problems such as water leaks, water taste, and odor concerns 24 hours a day.  Emergency issues, such as pipeline breaks or leaks, are investigated immediately, and repairs are prioritized based on the severity of the leak.


The Water Resources Department will repair leaks to its water meters and water mains.  Leaks on the customer's side of the meter, including the pipe between the meter and the building, the irrigation system or indoor plumbing, are the responsibility of the customer.

UCC Picture


Reporting Sewer Problems

Sewer line clogs or backups at your residence or business are experiences no one wants to deal with, particularly if you are not sure where to call.

Sewer line mains located in the street or alley are the responsibility of the City to clean and repair. The connection to the sewer main and all service lines from the main to the home are the responsibility of the property owner. For additional information, please read more about sewer blockages.


Examples of Emergencies:
  • Low or no water pressure
  • Water leaks in the street
  • Leaking or damaged fire hydrants
  • Sanitary sewer overflow or back-ups
  • Illegal dumping in manholes
  • Unauthorized use of the water or wastewater facilities


Report Utility Theft

When you turn on the faucet in Mesa, you can be assured of safe, clean drinking water.  Mesa relies on three sources of drinking water: Salt and Verde River water from Salt River Project, Colorado River water from the Central Arizona Project, and groundwater from 38 City wells.



Mesas wastewater is collected through many miles of sewer lines, and treated at one of three water reclamation plants.  These facilities use various processes to achieve Class A+ standards for reclaimed water.  Reclaimed water can then be used on golf courses, as crop irrigation, recharged back into the ground, or discharged to natural waterways.  


Service Area

The Eastern Canal is the dividing line between the Mesa's two major water service areas. The canal runs diagonally southeast through Mesa from Gilbert and McDowell roads to Greenfield and Baseline roads.

zone map

filmstripOur Information and Publications section provides the media and general public access to our archives of press releases, publications, and other information about the Department. If you're looking for something you don't find on these pages please feel free to contact us.

We are actively adding to our Information and Publications section so be sure to visit often for the latest updates and new features.

Performance Metric Dashboard

The Water Resources Department tracks four key performance areas to gauge how we are doing.  The  performance measures are updated on a monthly basis.


Press Releases and Articles

MesaNow.org - all City of Mesa press releases


Watch Public Service Announcements and other videos



Water Sustainability Plan

Strategic Plan - FY 2013/2014  

Mesa's 2013 Water Quality Report  Issued May 2014


Links and Facts

Water Facts and Definitions