Utility Service Requests
Methods of Payment
Terms And Conditions
Available Utility Services
Contact Information (480) 644-2262
City of Mesa customers can call and report problems such as water leaks,
water taste, and odor concerns 24 hours a day. Emergency issues, such as
pipeline breaks or leaks, are investigated immediately, and repairs are
prioritized based on the severity of the leak.
The Water Resources Department will repair leaks to its water meters and
water mains. Leaks on the customer's side of the meter, including the pipe
between the meter and the building, the irrigation system or indoor plumbing,
are the responsibility of the customer.
Sewer line clogs or backups at your residence or business are experiences no
one wants to deal with, particularly if you are not sure where to call.
The sewer line mains are the responsibility of the City to clean and repair.
The connection to the sewer main and all service lines from the main to the home
are the responsibility of the property owner.
Any sewer line backup or clog from the sewer main to the house will be the
responsibility of the property owner. The City cannot repair a break or clog if
it is on the homeowner side. If the problem is on the Citys side, the City will
make repairs as necessary.
When you turn on the faucet in Mesa, you can be assured of safe,
clean drinking water. Mesa relies on three sources of drinking
water: Salt and Verde River water from Salt River Project,
Colorado River water from the Central Arizona Project, and
groundwater from 38 City wells.
Mesas wastewater is collected through many miles of sewer
lines, and treated at one of three water reclamation plants.
These facilities use various processes to achieve Class A+
standards for reclaimed water. Reclaimed water can then be used
on golf courses, as crop irrigation, recharged back into the
ground, or discharged to natural waterways.
The Eastern Canal is the dividing line between the Citys two
major water service areas. The canal runs diagonally southeast
through Mesa from Gilbert and McDowell roads to Greenfield and
Our information and publication section provides the media and the general
public access to our archives of press releases, publications, multimedia and
social networking sites. If you're looking for something you don't find on these
pages please feel free to contact
Click on the links below to download or listen to our podcasts, use the links
under the video section to find out more about our outreach programs and visit
our pages on Facebook and Twitter.
We are actively adding to our information and publication section so be sure to
visit often for the latest updates and new features.
Listen to The Pipeline, a
podcast series that
discusses water, energy and sustainability issues in the City of Mesa.
Watch Public Service Announcements and other videos
Water Sustainability Plan
Opportunity & Quality: Strategic Business Plan Update 2012
2012 Water Quality Report
Links and Facts
Water Facts and
The department Twitter and Facebook pages offer the public the chance to learn
more about the department. In addition to providing networking opportunities,
the department's Twitter and
FaceBook pages present information about department news, educational
programs, special projects and community involvement.
My Utility Account
Report a Problem
Report Utility Theft
Information and Publications
Frequently Asked Questions