Utility Service Requests
Methods of Payment
Terms and Conditions
Available Utility Services
about the Service Line Warranty Program
Phone: (480) 644-2221
Emergency Number: (480) 644-2262
General Water Inquiries: (480) 644-4444
City of Mesa customers can call and report problems such as water leaks,
water taste, and odor concerns 24 hours a day. Emergency issues, such as
pipeline breaks or leaks, are investigated immediately, and repairs are
prioritized based on the severity of the leak.
The Water Resources Department will repair leaks to its water meters and
water mains. Leaks on the customer's side of the meter, including the pipe
between the meter and the building, the irrigation system or indoor plumbing,
are the responsibility of the customer.
Sewer line clogs or backups at your residence or business are experiences no
one wants to deal with, particularly if you are not sure where to call.
The sewer line mains are the responsibility of the City to clean and repair.
The connection to the sewer main and all service lines from the main to the home
are the responsibility of the property owner.
Any sewer line backup or clog from the sewer main to the house will be the
responsibility of the property owner. The City cannot repair a break or clog if
it is on the homeowner side. If the problem is on the Citys side, the City will
make repairs as necessary.
When you turn on the faucet in Mesa, you can be assured of safe,
clean drinking water. Mesa relies on three sources of drinking
water: Salt and Verde River water from Salt River Project,
Colorado River water from the Central Arizona Project, and
groundwater from 38 City wells.
Mesas wastewater is collected through many miles of sewer
lines, and treated at one of three water reclamation plants.
These facilities use various processes to achieve Class A+
standards for reclaimed water. Reclaimed water can then be used
on golf courses, as crop irrigation, recharged back into the
ground, or discharged to natural waterways.
The Eastern Canal is the dividing line between the Citys two
major water service areas. The canal runs diagonally southeast
through Mesa from Gilbert and McDowell roads to Greenfield and
Information and Publications section provides the media and general
public access to our archives of press releases, publications, and other
information about the Department. If you're looking for something you don't find on these
pages please feel free to contact
We are actively adding to our Information and Publications section so be sure to
visit often for the latest updates and new features.
The Water Resources Department tracks four
key performance areas
to gauge how we are doing. The performance measures are updated on a
Mesa Water Wins Gold Award from AMWA
- October 29, 2013
Turkey Grease Recycling - November
14, 2013 to January 13, 2014
Dobson Ranch Flushing
Project - Project started September 2013
Dobson Ranch Flushing Map
Cloudy Water - 8/29/13
MesaNow.org - all City of
Mesa press releases
Watch Public Service Announcements and other videos
Water Sustainability Plan
Opportunity & Quality: Strategic Business Plan Update 2012
2013 Water Quality Report
Water Facts and
E-mail - General Inquiries
E-Mail - Meter Reading &
My Utility Account
Report a Problem
Report Utility Theft
Frequently Asked Questions