City of Mesa, Arizona

Contact Information (480) 644-2262

City of Mesa customers can call and report problems such as water leaks, water taste, and odor concerns 24 hours a day.  Emergency issues, such as pipeline breaks or leaks, are investigated immediately, and repairs are prioritized based on the severity of the leak.

The Water Resources Department will repair leaks to its water meters and water mains.  Leaks on the customer's side of the meter, including the pipe between the meter and the building, the irrigation system or indoor plumbing, are the responsibility of the customer.

Reporting Sewer Problems

Sewer line clogs or backups at your residence or business are experiences no one wants to deal with, particularly if you are not sure where to call.

The sewer line mains are the responsibility of the City to clean and repair. The connection to the sewer main and all service lines from the main to the home are the responsibility of the property owner.

Any sewer line backup or clog from the sewer main to the house will be the responsibility of the property owner. The City cannot repair a break or clog if it is on the homeowner side. If the problem is on the Citys side, the City will make repairs as necessary.

Examples of emergencies:

• Low or no water pressure
• Water leaks in the street
• Leaking or damaged fire hydrants
• Sanitary sewer overflow or back-ups
• Illegal dumping in manholes
• Unauthorized use of the water or wastewater facilities

Water
When you turn on the faucet in Mesa, you can be assured of safe, clean drinking water.  Mesa relies on three sources of drinking water: Salt and Verde River water from Salt River Project, Colorado River water from the Central Arizona Project, and groundwater from 38 City wells.

• Water Treatment Process
• Water Sources
• Water Quality
• Irrigation
• Drought Plan
• Backflow

Wastewater
Mesas wastewater is collected through many miles of sewer lines, and treated at one of three water reclamation plants.  These facilities use various processes to achieve Class A+ standards for reclaimed water.  Reclaimed water can then be used on golf courses, as crop irrigation, recharged back into the ground, or discharged to natural waterways.  

• Industrial Pretreatment  
• Stormwater  
• Wastewater Treatment/Reclamation

Service Area
The Eastern Canal is the dividing line between the Citys two major water service areas. The canal runs diagonally southeast through Mesa from Gilbert and McDowell roads to Greenfield and Baseline roads.

Our information and publication section provides the media and the general public access to our archives of press releases, publications, multimedia and social networking sites. If you're looking for something you don't find on these pages please feel free to contact us.

Click on the links below to download or listen to our podcasts, use the links under the video section to find out more about our outreach programs and visit our pages on Facebook and Twitter.

We are actively adding to our information and publication section so be sure to visit often for the latest updates and new features.

Press Releases

MesaNow.org

Listen to The Pipeline, a podcast series that discusses water, energy and sustainability issues in the City of Mesa.

Video

Watch Public Service Announcements and other videos

Publications

Water Sustainability Plan

Delivering Reliability, Opportunity & Quality: Strategic Business Plan Update 2012

Mesa's 2013 Water Quality Report

Links and Facts

Water Facts and definitions

Social Media

The department Twitter and Facebook pages offer the public the chance to learn more about the department. In addition to providing networking opportunities, the department's Twitter and FaceBook pages present information about department news, educational programs, special projects and community involvement.