The City of Mesa Employee Benefits Department designs and delivers employee and retiree benefit programs that support your health and wellness needs. We provide education and tools to help you make smart choices about your benefit programs and your healthcare needs. We partner with third-party vendors or insurance companies who administer our benefit plans, including member service, provider network contracting, pre-certification processing and claims/appeals processing.  The Employee Benefits Department is your number one advocacy and assistance resource if you experience unresolved member service, claims or precertification issues with any of our third-party administration vendors or if you just need some guidance and resources to navigate the increasingly complex healthcare system we have in the nation today. Do not hesitate to contact the Benefits Hotline 480-644-2299 or send an email to benefits.info@mesaaz.gov if you have any questions or need assistance with utilizing your benefits.