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Privacy Principles

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The City of Mesa collects personal information from the public in order to provide important and critical services such as utilities (gas, electric, water, etc.), recreational programs, public safety, infrastructure repair and many more that citizens and businesses depend on.

While in some instances the City must conform to legal requirements regarding disclosure of information (e.g. Freedom of Information Act), we are committed to protecting personal information to the degree possible.  We recognize that privacy is at the forefront of many of our citizen’s concerns and as such, we are steadfast in our intent to clearly communicate what data we collect, how we use it, and how we disclose its use.

These are the principles that the City of Mesa is committed to following when it comes to privacy of public information:
  • Accountability: We are accountable to adhere to various legal compliance regulations (e.g. HIPAA, PCI, etc.) as well as to the constituents of the City of Mesa. We safeguard public information by implementing a variety of security controls, which protect against unintentional and focused attempts to unlawfully gain access to this information.

  • Necessity: We only collect information that we need to deliver existing services or future, enhanced municipal services. We are constantly striving to improve our services, and public information is a critical component in these efforts.

  • Communication: Whenever possible, we will share when we are collecting personal information and how we are using it, at the time of collection. If there are opportunities to give you a choice of whether you want to share data with us, we will do so.

  • Accuracy: Accurate information is very important to the city and when practical, we will do our best to correct inaccurate personal information.

  • Sharing: We share information in compliance with state and federal law as well as with 3rd parties per Freedom of Information Act (FOIA) requests. Vendors or business partners who receive or collect personal information from the City of Mesa in order to deliver services, are required to agree to our privacy requirements. When publicly-collected information is shared widely there are instances where we will obfuscate information when it doesn’t materially impact the information gained so we can protect the privacy of those it is about.

  • Privacy: We value your privacy and understand that you are trusting us to make good decisions about your personal information. We measure the potential risk to your information during all phases of personal data usage including but not limited to: collection, aggregation, usage and disclosure.