Customer Service

Utility Emergency: 480-644-2262


Mailing Address for Payment:
City of Mesa
P.O. Box 1878
Mesa, AZ  85211-1878


Municipal Building
55 N. Center St.
Mesa, AZ 85201

East Mesa Service Center
6935 E. Decatur St.
Mesa, AZ 85207

Hours of Operation

M - Th 7 am - 6 pm

Customer Service (downtown location ONLY) is now open 8 a.m. - 12 noon on Fridays for limited services.  Hours are for open/close utility accounts, payments and same day residential turn-on for an additional fee.
(please do not send sensitive information such as credit card or social security numbers)


Login to My Utility Account

 All users must re-register to use the new system. See details below.



Soon we will be launching our new
and improved My Utility Account site to
service you better! Once registered,
accessing your account information
will be easier than ever.


  • Intuitive dashboard and navigation making it easier to find the information you need the most
  • Analyze and download your usage data
  • Review your payment and transaction history
  • Add multiple utility accounts to your web profile
  • Allow guest access to your utility account

All you will need is your utility account number and zip code for the address where you receive City of Mesa utility services.
(Existing My Utility Account users will need to re-register for validation of account.)

Need help finding your account number? [PDF]



NEW & EXISTING Service Requests


Solid Waste


Learn more about:

ElectricGasSolid Wastewater conservationWater & Wastewater