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Customer Service

Utility Emergency: 480-644-2262


Mailing Address for Payment:
City of Mesa
P.O. Box 1878
Mesa, AZ  85211-1878


Municipal Building
55 N. Center St.
Mesa, AZ 85201

East Mesa Service Center
6935 E. Decatur St.
Mesa, AZ 85207

Hours of Operation

M - Th 7 am - 6 pm

Customer Service (downtown location ONLY) is now open 8 a.m. - 12 noon on Fridays for limited services.  Hours are for open/close utility accounts, payments and same day residential turn-on for an additional fee.
(please do not send sensitive information such as credit card or social security numbers)


The My Utility Account customer web portal and automated pay-by-phone system will be unavailable for payments starting at 11:59PM Wednesday 4/24 through 5:00 AM Thursday 4/25 while we perform system improvements.  We apologize for any inconvenience. 

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