Missed Barrel

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_MG_8773_webIf your container was not serviced for any of the following reasons, a special pick-up is available for an additional fee:

  • Barrel was not out by 6 a.m. on scheduled collection day, including all holidays.
  • Container was overloaded with material exceeding the height of the barrel or bin.
  • Container was not accessible and/or was blocked by a vehicle or other obstruction.
  • Container was contaminated with non-acceptable material.

To order a special pick-up or to notify us that your container was not serviced for any other reason, please use one of the following options:


For quick and easy reporting, complete the form at the bottom of this page.  Once your form has been submitted, an Environmental Management & Sustainability representative will contact you by phone.

By Phone:

Business hours (Monday-Thursday 7 a.m.-6 p.m.): Call Customer Service at (480) 644-2221.  You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):   

  • First prompt: Press 1 if you have your utility account number or 2 if you do not.
  • Second prompt: Press 4 for 'solid waste or trash requests'.
  • Third prompt: Press 1 for 'black, blue or green barrel requests'.
  • Please hold until a representative is available to assist you.

Non-business hours: During non-business hours, please complete the form below to report a non-serviced container.               

Missed Barrel Pick-up Request

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