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24-Hour Emergency Number: (480) 644-2262

Emergency issues, such as pipeline breaks or leaks, are investigated immediately. Repairs are prioritized based on the severity of the leak.

We will repair leaks at water meters and mains. Leaks on the customer's side of the meter (including the pipe between the meter and the building), the irrigation system, and indoor plumbing are the responsibility of the customer.

Emergency examples:

  • No water 
  • Low or no water pressure
  • Water leaks in the street
  • Leaking or damaged fire hydrants
  • Sanitary sewer overflow or back-ups
  • Illegal dumping in manholes
  • Unauthorized use of water or wastewater facilities
  • Water quality issues

Report Utility Theft

Sewer Problems

Sewer line mains located in the street or alley are the responsibility of the City to clean and repair. The connection to the sewer main and all service lines from the main to the home are the responsibility of the customer. For additional information, please read more about sewer blockages.

General Water/Sewer Questions: (480) 644-4444

For non-emergency inquiries, Monday-Thursday, 7 am to 6 pm. 

Customer Service: (480) 644-2221

For billing questions or to start/stop service.