My Utility Account Security Information & System Availability

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Please refer to the Privacy Policy and Terms of Use/Disclaimers. The City of Mesa takes reasonable steps to protect your personal information from unauthorized parties. The payment and billing options are on secure servers and use Secure Sockets Layering (SSL) to encrypt your personal credit information including your credit card number, before it travels over the Internet. The City of Mesa does not express or imply that the technology is fail-proof. The City of Mesa does not control information within the computer you are using. Consequently, when using forms, conducting transactions and making payments with credit card/bank account/utility account information, you do so at your own risk.

My Utility Account (website access and pay-by-phone) system availability:

Nightly - Between the hours of 7:00 PM and 12:00 AM (midnight) the system may be unavailable intermittently due to nightly processing.

Weekly - The system may be unavailable for routine maintenance every Sunday from 10:00 PM to Monday 1:00 AM.

DigiCert SealAccessing your account is simple and secure for Mesa Utility customers. All of your account information is encrypted and passed through the Secure Sockets Layer (SSL) Protocol at
128 / 256 bit encryption. About SSL Certificates