Utility Bill Payment Extension

Please be aware that our summer utility disconnect policy has changed. While electric service will not be disconnected during the summer months or on days with excessive heat warnings, gas and water services may still be subject to disconnection. We encourage all customers to stay current on their bills and reach out early if you are having difficulty (480-644-2221).

Here are some resources that are available to help: 

MesaCAN Rent And Utility Assistance | A New Leaf

Benefits Enrollment Center : Services for You : Aster Aging, Inc.

Payment Arrangements

If you have a past-due balance and need additional time to pay your utility bill, we’re here to help. Eligible residential customers may qualify for a payment arrangement to help get their account back on track.

Am I eligible to make a payment arrangement?
Customers with an outstanding utility bill balance can qualify to make a payment arrangement. However, the following may impact eligibility:

  • Four payment arrangements in a 12-month period.
  • Two or more broken payment arrangements in a 12-month period.
  • Current enrollment in Budget Billing.
  • The customer is receiving a final Mesa utility bill.
  • The last bill payment was returned from the customer’s financial institution.

Questions about eligibility? Call us at 480-644-2221 for additional information.

How can I request a payment arrangement?
Call us at 480-644-2221 to request a payment arrangement.

Will my bill look different if I am on a payment arrangement?
The customer’s bill will show current charges and the payment arrangement amount.

Broken payment arrangements
Broken payment arrangements may result in a utility disconnect.

More Programs for Mesa Utility Bill Assistance

If you or someone you know is struggling to pay their Mesa utility bill, there are several assistance programs and community resources to help. Please see our utility assistance webpage at Limited Income Assistance Programs

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