Missed Barrel

If your container was not serviced for any of the following reasons, a special pick-up is available for an additional fee:

  • Barrel was not out by 6:00 am on scheduled collection day, including all holidays.
  • Container was overloaded with material exceeding the height of the barrel or bin.
  • Container was not accessible and/or was blocked by a vehicle or other obstruction.
  • Container was contaminated with non-acceptable material.

To order a special pick-up, please call the Contact Center at 480-644-2221.

Report

To notify us that your container was not serviced for any other reason, please use one of the following options:

Online

Submit through the online report.  When creating report, please select "Trash and Recycling Issues."

Once the form has been submitted, staff will review submission. Our solid waste vehicles are equipped with an on-board vehicle GPS system which allows us to review vehicle travel history to determine if the vehicle was in the identified area and the approximate time.

Please use the online report if it is during non-business hours.

By Phone

Call the Contact Center at 480-644-2221, Monday through Thursday, 7:00 am to 6:00 pm.

You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):

  • First prompt: Press 1 if you have your utility account number or 2 if you do not.
  • Second prompt: Press 4 for 'solid waste or trash requests'.
  • Third prompt: Press 1 for 'black, blue or green barrel requests'.
  • Please hold until a representative is available to assist you.


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