Customer Service

Hours of Operation

Representatives are available by phone 

M-Th 7am-6pm

Contact Information



(please do not send sensitive information such as credit card or social security numbers)

Requesting Commercial Utility Service

Press Enter to show all options, press Tab go to next option

Existing customers:  Commercial Utility Service Turn off form [DOC]

Customers requesting commercial or multi-unit utility services be turned on will need to bring to one of the Customer Service Business Offices, the following:

  • Completed Commercial Utility Agreement [PDF]
  • Articles of Incorporation
  • Limited Liability documents (if applicable)
  • Commercial cash deposit (cash deposits are non interest bearing)
  • Utility bond in lieu of cash deposit

All new commercial and multi-unit customers are required to place a security deposit. The deposit is required in advance prior to start new service. The deposit is calculated based on an amount equal to the estimated total of utility bills covering a two and one half month high billing period at the service location.In the absence of relevant billing history, the deposit will be estimated based on the type of business and operating characteristics.

The City of Mesa offers the option of obtaining a utility bond. In the event a utility bond will be obtained, a cash deposit equal to one month highest billing period may be placed. The deposit requirement will be extended for 10 (ten) business days. Utility service will be subject to disconnection after the extension period if the full deposit or utility bond is not secured.

Commercial Solid Waste only customers will be required to provide a deposit equal to the cost of one month of service.

A utility administrative fee of $11.00 will be assessed to establish a utility account. In addition, the following service connection charges will be assessed for each metered service activated:

  • Electric $16.00
  • Gas $32.00
  • Water $16.00.

Normally, utility service is connected the next business day following the request for service. If it is necessary to establish service the same day or after 6:00 P.M., Monday through Thursday, or weekend and holiday service, a convenience fee of $45.00 will be assessed in addition to the normal administrative and connection charges.  

See the Service Policy [PDF] for Utility Customers for more information on these and additional fees and charges.

City and State Privilege tax will be assessed on all charges as applicable.

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer