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Office locations and hours of operation

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To keep our employees healthy and reduce the risk of others getting ill the walk-in offices are closed. View alternate ways to pay your bill.

Offices

Our two office locations are currently closed to the public due to Covid-19 concerns to protect our customers and staff.  We look forward to re-opening the two offices as soon as we feel it is safe to do so.  Once open, the office hours will be 7:00 a.m. to 6 p.m. Monday through Thursday, except for City holidays:

Municipal Building
55 N. Center St.
Mesa, AZ 85201

Monday - Thursday, 7 am - 6 pm
Friday, 8 am - 12 pm for limited services
(open and close account, payments and same day residential turn-on for an additional fee)

East Mesa Service Center
6935 E. Decatur St.
Mesa, AZ 85207

Monday - Thursday, 7 am - 6 pm

Payment Kiosks & Drop Boxes

Utility bills may be paid at the Municipal Building (55 N. Center St.) self-serving kiosk (located at the East side entry door), or at the drop boxes located on First Street on the north side of the Municipal Building.

For our East Mesa customers, City of Mesa utility drop boxes are located at the East Mesa Service Center (6935 E. Decatur).  There is also a self-serving payment kiosk at this location near the north facing entry doors.  

Please have your 12 to 13 digit utility account number handy when using the kiosk. The kiosk will accept cash and credit card. The kiosk will not dispense change. There is a $1.00 charge to use the kiosk.

For our customers in Southwest Mesa, there is a City of Mesa utility drop box located in front of the Dobson Ranch Branch Library located at 2425 S. Dobson Road.

Mailing Address

City of Mesa
P.O. Box 1878
Mesa, AZ  85211-1878

Telephone Numbers

(Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday):

Customer Service Call Center - 480-644-2221

General utility service issues, utility service connections and disconnections, billing inquiries, rates, high or low usage, and payment processing.

Credit Services - 480-644-2221

Delinquent account issues, utility assistance, extensions, payment arrangements and returned checks.

Email

You can email us at ContactCenter@mesaaz.gov. Please DO NOT send sensitive information such as credit card or social security numbers via email.