Performance Excellence

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We define performance excellence as "when an organization has reached a place in which it excels at fulfilling its mission and realizing its vision.”

The Performance Excellence Team provides management and analytic consulting services to all City departments to help them effectively use performance improvement tools and best practices to achieve their desired outcomes and public purpose. The PEX Team focuses its services in three areas:

Performance Management

Assisting departments with systematic approach to measure, analyze, and report on performance of the services provided by the City of Mesa.

Continuous Improvement

Helping departments continuously improve products, services, or processes using methodologies of Lean, process mapping, and behavioral insights. These efforts can seek “incremental” improvement over time or “breakthrough improvement all at once.”

Data Analytics

Using existing City data sources to generate new insights into city services and the needs they serve, and helping departments work smarter by integrating objective evidence with decision making processes.

Mesa Overview and Demographics
Mesa by the Numbers	Who lives n Mesa?	Mesa Employment	Mesa Profile

Reports

Annual Performance Report [PDF]

Council Strategic Priorities

Benchmarking

Valley Benchmark Report

The City of Mesa participates in the Valley Benchmark Cities Consortium, a collaborative of 11 cities in the Phoenix metropolitan area, created to share and compare information for the purpose of improving local government performance. The group produces an annual report and you can read it in the link above.

Average homeowners Annual Cost Comparison

Link to the Average homeowners Annual Cost Comparison. The comparison looks at primary property tax, secondary property tax, city sales tax, solid waste, water and wastewater costs.

Presentations

Introduction to Performance Excellence - One-hour overview class offered to new employees and others to introduce the City’s approach to performance management, continuous improvement, and data analytics.

Performance Measurement 101 - Three hour class offered to staff on how to develop and implement performance measurement.

Behavioral Insights - Ninety minute class offered to staff on how a general overview of the technique of nudging and how to apply it successfully. With nudges, departments and programs can be more effective, reach more people and save resources.