Homeless Resources

Homeless Street Outreach Hotline

Call Mesa’s homeless street outreach and case management team for connection to shelter and various homeless resources.

602-346-3361 

Emergency Shelter Program

The emergency shelter program provides shelter and support services for Mesa’s most vulnerable residents, including seniors, families, and survivors of domestic violence. Since May 2020, it has supported more than 3,550 women, men and children, with nearly three-quarters successfully taking the next step in their housing journey.

View Mesa‘s homelessness data dashboard

 

How Our Emergency Shelter Program Works

How It Works

  • Referral Only: Entry is by referral, no walk-ups.
  • Closed Campus: No drop-in services are offered.
  • Safe & Secure: 24/7 staff oversight, case management and onsite security ensure a safe and welcoming environment.
  • Housing Stability: Participants are supported in developing and acting on a personalized housing stability plan.

Accountability
The program is designed to maintain a safe and supportive environment for all participants. Individuals are expected to follow program guidelines and actively engage in their housing stability plan. If someone is unable to meet these expectations, they may be transitioned out of the program and connected with alternative housing options better suited to their needs.

Community Impact
The program provides a safe environment while supporting overall public safety in the surrounding neighborhood.

Good Neighbor Policy

  • 24-7 on-site oversight. 
  • No walk-up or drop-in services available or allowed. Referral based program only. 
  • Clean and well-maintained campus. 
  • Curfew enforced for program participants at 10pm. 
  • Daily room checks of participant rooms. 
  • No visitors allowed in rooms without permission and monitoring. 
  • Participants provided off-campus wrap-around services to avoid duplication and to reduce potential for walk-up traffic at the hotel.
  • Dedicated security practices and procedures.
  • Clear communication channels for nearby businesses and residents to connect with City with questions/concerns.
  • Collaboration with surrounding businesses and residents to address pre-existing and future public health and safety concerns.

Off the Streets Journeys

Watch the journeys of Jack and Steven through the Off the Streets program.

  

East Valley Community Impact Day

Watch how Mesa's Off The Streets team partnered with three other cities to bring resources and assistance to residents most in need across the East Valley.

Mesa Housing Path Guiding Principles

The Mesa Housing Path offers various access points throughout the community to get the most vulnerable Mesa-based individuals off the streets and in contact with the resources and support needed for safe housing, stability, and life skills to achieve sustainable success.

HousingPathGraphic.png

Emergency
Immediate shelter for those who accept services including referrals from Mesa staff and our community partners.

The Off the Streets program provides a safe place to sleep, food, clothing, access to mental health and substance use treatment and connection to other services. This resource allows us to support our goal of a healthy and safe community for all. Referrals are made to the most appropriate program for stabilization.

Stabilization
A stable environment allows the client to establish a housing plan with a caseworker, receive support in getting identification and other essential documents, and continue to address health and safety needs. Clients are connected to employment services like the Mesa Work Force Development Center and work through their housing plan, which is individualized based on the person’s circumstances and resources. From here, people may enter a transitional housing program or housing of their own.

Bridge to Success
Transition to more independence in programs that maintain built in structure, such as A New Leaf's Helaman House. Wrap-around services continue with case managers while clients build work and credit history, establish savings for their own home, practice life skills and connect to rental assistance, housing vouchers or other long-term solution for affordable housing.

Rental Assistance
Access to services such as rental assistance or housing vouchers.

Homebuyer education, credit building and supportive assistance to achieve self-sufficiency. One year to unlimited support through Rapid Rehousing, Housing Choice Vouchers, and other voucher programs.

Independence
Graduation from housing voucher and rental assistance programs. Assistance to access down payment, loans, and reduced mortgage rate programs.

 

Healthy Giving

Mesa is committed to promoting lasting solutions for people experiencing homelessness. Instead of giving money or goods directly in public spaces, community members are encouraged to support established community programs or nonprofits that connect individuals to shelter, housing, case management, and other long-term services. Learn more!

 

Contact Us

The Mesa Hope Line provides information and resources for people experiencing homelessness or housing insecurity in Mesa, as well as community members with questions or concerns, or who wish to give back.

Phone

480-644-HOPE (4673)

Healthy Giving